Original listing text, shown exactly as published by the company.
About the Role
Bill Pay Specialist Customer Success Managers own the activation and growth of clients leveraging Ramp’s Bill Pay tool. As an early member of this team, you will play a key role in building and refining the program, defining the implementation motion, and shaping how Ramp activates and supports Bill Pay users at scale.
What You'll Do
- Become an expert in Ramp’s Account Payable (Bill Pay) and Procurement products and drive efficient, thorough onboarding of new customers at scale.
- Directly own a book of micro-SMB and SMB customers through 1:1 onboarding, while supporting peers in deploying Bill Pay successfully.
- Ensure customers are fully onboarded to Ramp within 60 days and under two calls, delivering a smooth, structured activation experience.
- Balance multiple priorities across implementation, follow-up, troubleshooting, and proactive outreach.
- Partner closely with Product to ensure customer insights, feedback, and pain points are surfaced, reviewed, and prioritized.
- Identify opportunities to automate and streamline onboarding to increase coverage and improve efficiency.
- Help maintain Ramp’s industry-leading customer satisfaction by delivering exceptional support and guidance.
- Continuously grow, learn, and adapt within a fast-paced startup environment.
What You Need
- Minimum 5 years of experience in customer success, account management, technical consulting, or product operations
- Bill Pay / AP, Accounting Implementation Experience
- Exceptional project management, organization, and time management skills.
- Excellent verbal and written communication abilities.
- Experience collaborating with Product and Engineering partners to share feedback, troubleshoot issues, and design workarounds.
- Strong desire to become a product expert—understanding not just how Ramp works, but why it was built the way it was, and communicating that effectively.
- Curiosity and a hunger to learn, problem-solve, and troubleshoot complex issues.
- Proven track record of exceeding quota or outperforming key metrics.
- Ability to anticipate customer needs and position product solutions effectively.
- High adaptability and comfort operating in a fast-paced, constantly evolving environment.
Nice to Haves
- Experience working with accounting partners, Private Equity, or Venture Capital.
- Experience contributing to the development or scaling of new teams or programs.
- Familiarity with accounting systems such as QuickBooks Online, NetSuite, Sage, or Microsoft Dynamics.
- Experience in financial services sales.
- Background in high-growth startups.
- Knowledge of accounts payable or procurement processes.
