Senior ServiceNow Engineer

Your Role

• Feature Ownership & Delivery
• Lead the design, development, and implementation of complex ServiceNow features, modules, and integrations.
• Own feature delivery from requirements gathering through deployment, ensuring quality and reliability.
• Collaborate with business stakeholders, project managers, and implementation partners to translate business needs into technical solutions.
• Technical Expertise & Best Practices
• Serve as a subject matter expert in ServiceNow development, configuration, and integration.
• Enforce coding standards, design patterns, and best practices within the team.
• Conduct code reviews and provide technical guidance to peers and junior engineers.
• Mentorship & Collaboration
• Mentor and support the development of junior engineers and administrators, fostering a culture of learning and continuous improvement.
• Collaborate with cross-functional teams, including system administrators, business analysts, and external vendors, to deliver integrated solutions.
• Participate in requirement gathering sessions and clarify technical risks and impacts.
• Operational Excellence
• Support release management, including application rollouts and upgrades.
• Monitor and troubleshoot production issues, ensuring timely resolution and communication with business units.
• Prepare clear technical documentation for system designs, configurations, and user guides.
• Continuous Improvement
• Stay current with ServiceNow platform updates, industry trends, and emerging technologies.
• Proactively identify opportunities to improve system performance, reliability, and maintainability.
• Configuration Management
• Support initiatives involving Service Mapping and CMDB/CSDM, contributing to configuration management and service modeling efforts as needed.
• Assist with the implementation or optimization of ServiceNow modules related to IT operations and service management, leveraging knowledge of Service Mapping and CSDM principles when required.
• Assist with the configuration, management, and day-to-day operations of the platform.

Let's Talk About You!

• At least 4 years' experience as a ServiceNow Developer, with demonstrated progression in scope and impact.
• Bachelor’s degree in Computer Science or equivalent experience.
• Experience with Service Mapping and CMDB/CSDM is an asset; ability to contribute to related projects when required.
• Proficiency in JavaScript, HTML, CSS, REST/SOAP web services, XML, JSON, and database concepts.
• Preferred certifications: Certified Application Developer (CAD), Certified Implementation Specialist (CIS), or equivalent.
• Strong analytical, problem-solving, and debugging skills.
• Excellent verbal and written communication skills.
• Proven ability to mentor and collaborate in a fast-paced, team-oriented environment.
• Commitment to high-quality, precise work and continuous learning.