Senior Special Projects Coordinator

What You’ll Do

• Coordinate assigned both planned and unplanned capital construction, maintenance, disaster relief, and environmental health & safety projects by creating and managing scope, and monitoring vendor performance to ensure successful and timely completion
• Maintain detailed knowledge of projects for corporate reporting, and both internal and client communication
• Serve as primary communication to client stakeholders regarding projects telephonically, electronically, and in person to ensure the highest level of client satisfaction
• Build and grow a regional project vendor base to provide project services
• Partner with internal team members to onboard new vendors and monitor vendor scoring
• Partner with operations teams to ensure strong communication and issue resolution
• Prevent and/or resolve escalated vendor and client issues with proactive relationship management to ensure exceptional customer experiences
• Ensure quality control of vendor relationships and processes; investigate complaints and guarantee highest levels of customer service
• Understand client objectives, challenges and needs through clear communication with both the corporate team and regional clients
• Foster a positive team environment
• Ensure confidentiality of internal and external data
• Perform ad-hoc projects and other duties as assigned
• Perform all tasks of the Special Projects Coordinator with less supervision while serving as a role-model and resource to Special Projects Coordinators new to the role

You Should Have

Professional Skills

These are the professional skills we would expect from an individual fully established in this role

• Customer Service - Advanced
• Verbal Communication - Advanced
• Written Communication - Proficient
• Teamwork - Advanced
• Relationships - Proficient
• Negotiation - Proficient
• Organizational Awareness - Proficient
• Learning Agility - Advanced
• Analysis - Advanced
• Problem Solving - Advanced
• Process Orientation – Advanced
• Prioritization- Advanced

Role Specific Skills

• Ability to dissect full projects into individual components so as to ensure prioritization and timely completion
• Computer Skills: Intermediate proficiencies in: Microsoft Word, Excel, PowerPoint, Outlook preferred, ONE Project Management Tool, and PMWEB

Minimum Qualifications

• Bachelor’s Degree or higher in a relevant area of study or relevant experience
• 2+ years of project coordination/management experience preferably in commercial retail branches of banks or retail stores
• Experience and knowledge of Commercial Construction estimating, means and methods, accounting, project administration, and a thorough understanding of industry practices.