Senior Technical Account Manager

In this role you will

• Deeply understand the partner’s business goals and product structure
• Lead technical implementations of new partners and serve as the key technical contact as they integrate with Lead.
• Partner with product/engineering, program management, legal/compliance/risk, accounting, and other teams for tasks related to partner onboarding
• Define internal processes to streamline partner onboarding
• Build product examples, documentation, and other critical resources in order for external and internal parties to operate more effectively and efficiently.
• Successfully manage a number of engagements concurrently
• Effectively manage escalations, scope change, and implementation of projects or programs including monitoring project quality, timeline, risk, and performance
• Inform partners of our product development roadmap with concrete examples, while setting appropriate expectations
• Be an integral part of building out this function from 0 to 1 defining culture, processes, and identity.
• Perform all other duties as assigned.

Qualifications

• 5+ years of hands-on solution architecture, data integration, partner delivery experience
• Ability to understand, visualize, and document the client’s product construct and how they map to our internal data models used for processing cards, transactions, and loans.
• Excellent knowledge of SFTP, APIs, and related standards such as HTTP, REST, SOAP, and OAuth
• Proven ability to present technical solutions effectively to diverse stakeholder groups
• Experience managing projects with multiple requirements and agendas while maintaining holistic plans and driving to agreed upon schedule
• Outstanding communication and problem-solving skills, customer focus, and results orientation
• Knowledge of financial services and the fintech ecosystem and desire to learn changing trends across, especially as it relates to legal, compliance, underwriting, and risk management.