Senior Technical Customer Integration Specialist

About the role

We’re looking for an Intermediate or Senior Technical Customer Integration Specialist to join our London team. In this role, you’ll combine technical integration expertise with project leadership to ensure our customers unlock the full value of Auror from day one. You’ll lead technical onboarding and integrations, connecting systems through SSO, mobile app deployment, APIs, and third-party solutions. As a technical expert, you’ll work closely with customers, partners, and internal teams to deliver smooth, timely implementations, troubleshoot and resolve issues, and make complex technology simple and impactful.

We’re looking for someone with proven experience delivering end-to-end technology solutions that combine strong knowledge of integrations and APIs, and excellent project management skills. You’ll thrive if you enjoy working hands-on with customers, collaborating across teams, and applying your technical expertise to create real-world impact on safety and crime prevention.

Success in this role means developing a deep understanding of Auror’s platform and leveraging that knowledge to help our customers maximise the value of their integrations, ensuring a seamless and impactful experience from day one.

Location and hours

This is a London-based role. We value co-location and have a hybrid flexible working model; the Auror office is located a short walk from London Bridge Station, where the majority of the team spend 3-4 days in the office and 1-2 days remotely. We’re bringing on customers in the UK, North America, Australia and New Zealand, so this role will involve working flexible hours to accommodate the needs of these global customers. Initially, as we build out our teams, there may be a requirement to adjust work hours to provide support across different time zones. However, as the team expands and regional coverage improves, a more structured work schedule will be established.

This role will involve

• Collaborating with customer stakeholders, solution providers, IT teams, and internal teams to communicate both technical and non-technical concepts.
• Assessing the viability of new integration requests by scoping requirements with customers and stakeholders, before handing over to Product and Engineering teams for development.
• Setting up and maintaining SSO & MFA solutions to streamline user authentication and authorisation processes.
• Partnering with customer stakeholders to configure mobile solutions, and set up automations for product data imports and exports.
• Partnering with third-party solution providers to onboard them to our OpenAPI, and supporting their development and testing.
• Supporting the implementation of integrations for retail and law enforcement partners, ensuring seamless connectivity with Auror systems.
• Utilising telemetry and tooling to troubleshoot, identify, and resolve issues related to Auror's technical integrations.
• Creating comprehensive documentation to facilitate integration processes with third-party providers and customers.

This role reports to Danielle Stackrow, Technical Customer Enablement Lead

I stumbled into the software world completely by accident, a commencement speaker mentioned they were hiring at my college graduation, and I took a chance. I've never looked back, and I can honestly say I haven't been bored a single day since.

What surprised me most is how naturally software brings together everything I love, supporting people, digging into data, and solving problems that don't always have an obvious answer. After four and a half years at Auror, I've been lucky enough to work across almost every team, and I'm still learning something new every day.

Outside of work, I recently made the move to Los Angeles to be with my partner, and our three dogs, who make sure we're never too comfortable doing nothing.

About you

• Proven track record leading and project-managing complex technical programmes, maintaining momentum, keeping stakeholders informed, and proactively surfacing issues.
• Excellent written and verbal communication skills, with confidence leading customer calls and collaborating across a wide range of internal and external stakeholders.
• Strong ability to self-manage and prioritise workload while integrating seamlessly into a team to achieve shared goals.
• Quick to pick up new technologies and concepts — comfortable upskilling on the go as new integrations and partnerships are developed.
• Solid understanding of authentication protocols (OAuth, SAML, OIDC) and HTTP APIs from both consumer and publisher perspectives.
• Familiarity with cloud platforms (Azure, AWS, GCP) and experience working within one or more of these environments.
• Curious about how AI tools can enhance technical workflows, improve efficiency, or scale support — with bonus points for hands-on experimentation.
• Experience in a Product organisation within a growth-stage business is advantageous, as is a software engineering background given the depth of technical knowledge this role requires. This is not a hands-on development role.
• We are looking for people who demonstrate a strong alignment with our Guiding Principles (you can find these on our Careers page). With diversity and inclusion at the forefront of Auror’s Guiding Principles, we promote a culture that celebrates diversity and inclusiveness, regardless of, but not limited to, race, gender, sexual orientation, family status, religion, ethnicity, national origin, physical disability, veteran status, or age.

In Your First 6 Months at Auror

To begin, you will focus on learning everything about our product and the way it integrates into our customers’ managed software and hardware platforms. As the first Technical Integrations Specialist in the UK, success in this role will mean being comfortable taking ownership from start to finish. You’ll be responsible for ensuring the successful implementation of customer integrations, coordinating across internal teams, working hands-on with customers’ IT teams, and proactively solving challenges to deliver a seamless integration experience. You will develop an understanding of our existing third-party integrations, including how we connect to our customers' identity management systems to provide single sign-on (SSO) for our users, as well as the numerous other touchpoints that our platform has with customer systems. You will also partner with our customer success team to gain an understanding of who our customers are, what integrations each has and how we can best support them.

Within your first three months, you will begin working with our customers’ IT teams and technical integrators to roll out and support various integrations.

By six months, you will be creating process guides for internal and external use, serving as the point of contact for new customer integration implementations, and troubleshooting issues related to our integrations.