Service Advisor / Warranty Administrator - Subaru of North Bay

What You Will Be Doing

• Ascertain auto services by listening to customer's description of symptoms; clarifying the description of problems; conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules
• Verify warranty and service contract coverage by examining records and papers; explaining provisions and exclusions
• Develop estimates by costing materials, supplies, and labour; calculating customer's payment, including deductibles
• Prepare repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system
• Maintain customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation
• Update job knowledge by participating in educational opportunities; reading manufacturers' publications
• Settlement of warranty receivables, with collection of payments and resubmission of rejected claims promptly
• Process all retail, warranty and internal repair orders into the system, while verifying the accuracy, and creating work order requests to complete repairs.
• Organize with outside vendors and manufacturers to order replacement parts and track delivery and receipt
• Maintain knowledge of any and all recalls on products
• Other duties as assigned

What You Bring to the Table

• Excellent customer service skills
• Minimum 1 - 2 years in a customer service role
• Previous service advisor and/or warranty experience is considered an asset
• Valid G Drivers License
• Able to work flexible hours within our business hours including Saturdays