A on-site role at Autonation.
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Original listing text, shown exactly as published by the company.
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Assist all subordinate service and sales personnel in all phases of their job descriptions
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Properly document employee behavior that may result in punitive job actions such as termination
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Report to management any circumstances that compromise the integrity of the dealership
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Work with the parts department as appropriate to ensure proper stocking of high use parts
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Collect accounts receivable for service work
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Obtain competitive bids on all tools, equipment, sublet repairs, supplies, ect…
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Ensure that service department employees follow safety policies and practices and that they report any and all accidents immediately
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Ensure that all required technical publications, periodicals, bulletins, ect… are obtained, kept up-to-date and properly maintained
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Quality check completed jobs
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Ensure that all the necessary shop equipment is in proper working condition
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Ensure that customer inconveniences, complaints and misunderstandings are dealt with fairly and quickly
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Ensure that proper service sales techniques are being used
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Meet with fixed operations director and general manager at least once a month to review current service department performance, set future performance objectives, promotional activities or any other matters
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Communicate with customers before issues arise and get involved in escalated customer issues
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Maintain accurate records and insure warranty parts retention as outlined, following all manufacturer requirements as outlined in manufacturer and company policy and procedures manuals
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Maintain the highest possible standards of workmanship, advise technicians of service CSI on a monthly basis
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Serve as liaison with factory representatives in the absence of fixed operations or service director
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Establish and maintain a good working relationship with customers to encourage repeat referral business
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Monitor staffing levels, compensation levels and department turnover
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Maintain reporting systems required by general manager, company and manufacturer
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Establish and maintain a good working relationship with vocational and technical schools to enhance recruitment activates
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Direct and schedule the activates of all department associates
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Hire, train, motivate, counsel and monitor the performance of all service department staff
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Understand and comply with federal, state and local regulations that affect service and parts operations, such as hazardous waste disposal, OSHA right-to-know act, ect…
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Assist in development of annual service budget for use in connection with annual sales forecast
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Maintain customer satisfaction index rating above that of manufacturer or dealership average
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High School diploma or equivalent
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Three to Five years of experience in an auto repair facility
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Two plus years of supervisory experience
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Excellent verbal and written communication and interpersonal skills
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Proficient knowledge of dealership computer systems
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Ability to drive manual transmission vehicles
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Demonstrated customer service skills
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This positions pay range is $120k to $150k annually.
Autonation
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103 open roles on Sydicom
AutoNation is an American automotive retailer, operating a network of new and pre-owned vehicle dealerships. The company offers a wide range of cars, trucks, and SUVs, along with parts, service, and financing options. It is recognized as one of the largest automotive retailers in the United States.
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