A hybrid role at Go RH. Strong attention to detail and a commitment to "right-first-time" quality.
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Original listing text, shown exactly as published by the company.
1. Technical Service & Repairs
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Diagnose and repair mechanical, hydraulic, electrical, and electronic control systems on mobile heavy equipment.
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Perform preventive and corrective maintenance at customer locations and within our service shop.
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Conduct post-repair inspections, calibrations, and full functional testing before equipment release.
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Document all repairs, findings, and corrective actions using internal digital systems.
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Ensure all activities comply with strict health, safety, and environmental policies.
2. Customer Interaction & Field Support
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Provide professional, clear explanations of technical findings and service recommendations to clients.
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Respond to urgent service calls and equipment breakdowns during peak operational periods (including seasonal overtime).
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Provide on-site support at municipal yards, job sites, and customer depots.
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Maintain a clean, organized, and fully equipped mobile service vehicle.
3. Documentation & Warranty
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Accurately record labor hours, parts usage, and diagnosis details in the work order system.
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Assist in warranty assessments by providing root-cause documentation and photographic evidence.
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Track and communicate recurring field failure trends to the Engineering and Product Support teams.
4. Collaboration & Training
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Coordinate daily with the Service Coordinator and Parts team to ensure timely job completion.
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Participate in OEM training and internal updates to stay current with new models and technologies.
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Support the onboarding and technical development of junior technicians.
Candidate Profile
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Welding Certification: Strong asset.
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Technical Literacy: Ability to read and interpret complex mechanical, electrical, and hydraulic schematics.
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Experience: 5+ years of experience in the repair and maintenance of medium/heavy-duty trucks or heavy equipment.
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Systems Knowledge: Hands-on expertise with hydraulic, pneumatic, and electrical systems.
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Strong attention to detail and a commitment to "right-first-time" quality.
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Ability to work independently while collaborating effectively with the wider technical team.
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Strong organizational skills with the ability to manage multiple tasks in a fast-paced environment.
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A positive attitude, strong work ethic, and a desire for continuous learning.
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Flexibility to travel for field service or support production as business needs require (occasional after-hours or weekend work may be required during peak season).
If this sounds like the right fit for you, we want to meet you!
Go RH
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