Original listing text, shown exactly as published by the company.
Responsibilities
- Develop, configure, customize, and maintain ServiceNow applications and modules, including IT Service Management and Configuration Management Database capabilities.
- Support Telecom Service Operations Management development and related service operations workflows, including incident, request, problem, change, and service operations processes.
- Develop and update scripts, workflows, business rules, client scripts, Script Includes, Flow Designer components, and other platform functionality.
- Support integrations between ServiceNow and enterprise systems using REST APIs, data exchanges, and platform integration tools.
- Assist with data imports, data cleanup, data migration, and validation activities to support ServiceNow platform accuracy and reliability.
- Participate in testing, defect resolution, regression validation, release launches, and production support activities.
- Contribute to platform upgrades, vulnerability remediation, maintenance activities, and ongoing stability improvements.
- Apply DevSecOps practices in daily development, testing, deployment, and support work.
- Partner with quality assurance, product, architecture, and engineering teams to ensure applications meet business, technical, and security requirements.
- Maintain regular, consistent, and punctual attendance.
Qualifications
- Bachelor’s degree in Computer Science, Engineering, Information Systems, a related technical field, or equivalent practical experience.
- 2–4+ years of experience in IT service management or enterprise application development.
- 1+ year of hands-on experience with ServiceNow development preferred
- 1+ year of experience with JavaScript, Python, Java, REST APIs, integrations, databases, or cloud fundamentals.
- Experience supporting application development, testing, troubleshooting, and production releases in a collaborative engineering environment.
- Ability to partner with technical and business stakeholders to understand requirements and deliver reliable platform enhancements.
- Exposure to AI-assisted software development capabilities, including code generation, code review, analysis, or software development lifecycle support.
Employees at all levels are expected to
- Understand our Operating Principles; make them the guidelines for how you do your job.
- Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
- Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
- Win as a team make big things happen by working together and being open to new ideas.
- Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
- Drive results and growth.
- Support a culture of inclusion in how you work and lead.
- Do what's right for each other, our customers, investors and our communities.
Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
Skills
JavaScript, Python (Programming Language), Troubleshooting
We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life.
