Site Reliability Engineer - US Government

The Role

We’re looking for Site Reliability Engineers who can help us build, operate, and maintain high-performance, scalable, and reliable services for our production infrastructure, across both cloud & on-prem environments. Site Reliability Engineers combine engineering experience and an innate drive to improve existing systems and processes, with the creativity to develop novel solutions to evolving challenges. Our team strives to automate processes wherever possible, using whichever tools are best for the job. You’ll be the experts for the environments that you operate infrastructure in, helping partner teams build & configure their software to operate reliably within.

We strongly believe in engineering teams being responsible for the operations of their services in production. In this role, you’ll work closely with engineers to advocate and participate in sensible, scalable, systems design and share responsibility with them in diagnosing, resolving, and preventing production issues.

Core Responsibilities

• Maintaining availability of cloud & physical Linux servers that power the Palantir platform in air-gapped production environments
• Design, deploy, and operate infrastructure to support customer & product requirements via modern orchestration & monitoring platforms.
• Collaborate closely with product teams on requirements & SLOs for deploying software into air-gapped environments.
• Identifying, troubleshooting, and solving network & systems issues
• Scripting to automate away routine operational tasks
• Provide technical troubleshooting support for production issues, ensuring timely resolution and minimal impact on operations. Participate in a support on-call schedule

What We Value

• Confidence in troubleshooting complex systems issues independently using stack traces and observability & systems tools
• Comfort with managing large scale production systems and technologies with configuration management, load balancing, monitoring & alerting infrastructure, and container orchestration
• Demonstrated ability to continuously learn and work independently, making decisions with minimal supervision while working in secure facilities
• Experience with containers (Docker/Podman) and orchestration (OpenShift/Kubernetes) at scale is a plus
• Preferred Certifications: DOD 8570 IAT Level II or greater (CISSP, Sec+), Unix/Linux Computing Environment (e.g Linux+, RHCE)

What We Require

• Active security clearance
• 4+ years of experience with Linux system administration (RHEL or equivalent preferred)
• Experience with cloud-based hosting platforms like AWS, Azure, or GCP and/or experience with hardware-based environments
• Familiarity with monitoring systems using tools like Prometheus and writing health checks…