Site Reliability Operations Analyst - Commercial

The Role

As a Site Reliability Operations Analyst you are the engine behind Palantir deployments. You are responsible for crafting, implementing and executing processes to streamline workflows and reduce friction. You track and stabilize projects, remove roadblocks, and anticipate customer needs to free up our engineers to focus their time and attention on the technical problems they are best equipped to solve.

This position requires a combination of project management, process optimization, and execution skills. You are a person who loves fixing problems and always embraces the best idea, even when it is not your own.

Core Responsibilities

• Work on many different types of problems and challenges. You might be supporting a deployment at a large, global customer one day, and jetting off across the world to help out with a new pilot project the next.
• Be the first responders when things go wrong. Even if a problem is outside your area of expertise, you make the first move to fix it, and only ask for help when we’ve exhausted all that we can possibly do.
• Craft and implement process to reduce friction and enable all team members to spend their time on what they do best.
• Think creatively, work collaboratively, and do whatever it takes to get the job done.

What We Value

• Extraordinary judgment and composure in high-pressure situations.
• A creative approach to project management centered around lightweight frameworks that enable rapid iteration and low-overhead methods of keeping our customers informed.
• Proven track record of developing effective and collaborative relationships with customers.
• Meticulous attention to detail, including maintaining accurate records and diligently tracking key project metrics.
• Enthusiasm for working on site with customers and/or supporting internal projects and senior leadership, bringing order and efficiency to critical internal initiatives.

What We Require

• Ability to travel 25-75%, varies by location and team.
• 3+ years of project/program management experience, preferably in a fast-paced or dynamic environment.