Software Engineer - AI

About the Role

At Promise, we’re transforming how people in financial difficulty connect with public services—using technology to make systems simpler, faster, and more human. As a Software Engineer - AI, you’ll design and deliver end-to-end generative AI and large language model (LLM) applications that directly power this mission.

You’ll build AI pipelines and infrastructure for prompt engineering, fine-tuning, document parsing, and RAG systems, and help bring new AI capabilities from early concept into real-world deployment. You’ll be developing AI products that will be deployed across a variety of complex customer use cases. This role requires comfort operating in ambiguity and strong technical judgment about what to build now versus what to scale over time. Your work will drive innovation, automation, and efficiency across our platform—helping government services reach people more effectively and with greater dignity.

This is a chance to be on the frontier of applied AI: shaping systems that not only push technical boundaries but also make a real-world impact at scale.

What You’ll Do

• Build with purpose: Design and develop AI-powered applications and services, focusing on generative AI and LLMs.
• Create pipelines: Implement services for generative AI integrations, document parsing, model fine tuning, and RAG systems, ensuring they are reliable and production-ready.
• Drive automation: Partner across teams to identify opportunities where AI reduces friction, increases efficiency, and solves real-world challenges.
• Stay ahead: Track and apply advancements in the AI landscape, guiding strategy and adoption.
• Shape strategy: Contribute to the vision, goals, and roadmap for AI/ML development at Promise as an individual contributor with meaningful ownership over technical decisions.

Nice to Have

While not required, we’re especially excited about candidates who

• Have taken a product or major feature from 0→1.
• Have experience building in early-stage or high-growth environments.
• Have founded or co-founded something — even if it didn’t succeed.
• Have scaled AI-powered systems beyond initial prototypes.
• Bring strong product instincts alongside technical depth.

Who Thrives at PromiseYou’ll love it here if

• You are energized by big, complex challenges and the opportunity to solve them.
• You want your work to have a real, measurable impact on people’s lives.
• You take ownership and run toward problems, not away from them.
• You’re energized by building in environments where not everything is fully defined yet.
• You value clear, candid, and constructive communication.

Promise is not for you if

• You prefer hierarchy and rigid structures. We operate with freedom and responsibility.
• You are uncomfortable with change. We move fast, adapt often, and expect agility.
• You want a typical corporate culture. We are mission-driven, ambitious, and direct.
• You believe efficiency means “doing less.” We believe efficiency means doing better.