Original listing text, shown exactly as published by the company.
About the Role
As a Software Engineer: Internal Applications, Enterprise, you will build internal products that make technology support and administration safer, faster, and less dependent on manual intervention. You will help reduce reliance on broadly privileged human actions, turn recurring technology problems into paved paths, and build agentic systems that can help resolve tickets end to end. A core part of the role is building the interfaces that bring employees, AI agents, and human responders together in a shared ITSM experience, with the right context, controls, and handoffs at each step.
We are seeking engineers who enjoy working across frontend and backend layers on ambiguous, high-leverage enterprise problems. You should bring strong product judgment, solid backend engineering fundamentals, and an interest in building software that changes how technology support, system administration, and agent-assisted operations are delivered. The best fit will care as much about the quality of the operator and employee experience as the correctness of the backend systems behind it.
In this role, you will
- Build frontend experiences that let employees request help, let agents gather context and take safe actions, and let human responders review, approve, or take over without losing the thread.
- Reduce reliance on broadly privileged manual actions by replacing them with narrow, auditable, policy-aware automation.
- Turn recurring technology support and administration problems into paved-path processes that can be completed consistently and, where appropriate, without a human in the loop.
- Build agentic solutions that can understand tickets, gather context, execute safe actions, and escalate intelligently when automation is not enough.
- Improve ITSM experiences across intake, routing, execution, handoff, and auditability.
- Create reusable tools, APIs, and execution primitives that agents and operators can use safely across enterprise systems.
- Design internal applications that pair strong frontend usability with robust backend systems, especially for complex operational tasks.
- Partner closely with IT, Security, and business teams to identify where software can remove friction, reduce risk, and improve operational leverage.
- Work with IAM and Security partners to ensure internal applications align with Zero Trust principles, RBAC expectations, and compliance needs.
- Build backend foundations that support secure products across identity, ITSM, ticketing, and service integrations.
- Strengthen monitoring, observability, and incident readiness for the systems behind these experiences.
- Manage multiple initiatives while maintaining a high bar for usability, implementation quality, and operational follow-through.
You may be right for this role if you have
- Strong experience building production software across both frontend and backend layers, with particular strength in modern frontend development.
- Experience designing interfaces for complex operational products, internal tools, or case-management systems.
- A track record of turning ambiguous operational problems into clear, usable products or systems.
- Solid backend engineering fundamentals in API design, data modeling, integrations, and system reliability.
- Experience building internal platforms, support tooling, automation systems, or operational products.
- Interest in agentic systems, ITSM, enterprise administration, or software that reduces manual operational burden.
- Strong judgment around security, access boundaries, and designing systems that constrain risky actions rather than simply making them easier.
- Excellent stakeholder management skills and ability to work cross-functionally with IT, Security, and business teams.
- Clear and concise communication skills to explain technical concepts to both technical and non-technical audiences.
- A self-starter with strong analytical and problem-solving skills.
You might thrive in this role if you have
- Experience with enterprise SaaS administration, identity systems, or privileged operational tooling.
- Experience building AI-assisted or agentic support systems.
- Experience with ticketing systems, request routing, approval flows, or operational case management.
- Experience designing reusable toolsets or platforms consumed by both humans and agents.
- Familiarity with compliance frameworks such as SOC 2, ISO 27001, FedRAMP, and NIST.
This role is either fully remote or based in San Francisco, CA. We offer relocation assistance to new employees.
