Original listing text, shown exactly as published by the company.
About the Role
As a Sr. Manager, Commissions and Order Operations at Backblaze you’ll own two interconnected functions that together govern how deals are structured, approved, and ultimately rewarded. You will build and run a deal desk process from the ground up, establishing approval workflows, order form standards, and pre-close operational rigor, while also owning the end-to-end commissions cycle that depends on clean deal data flowing out the other side. The intersection of these two domains means the same person who ensures a deal is structured correctly also ensures the rep gets paid accurately and on time.
What You'll Do
Deal structure & approval governance
- Design and implement a scalable deal desk process covering standard, non-standard, and enterprise deal structures
- Build and enforce an approval authority matrix in coordination with Legal, Finance, and Sales leadership
- Own all order form templates; manage version control and field-level standards in Salesforce/CPQ
- Create and maintain deal desk SLAs, escalation paths, and exception handling documentation
Quote-to-cash & revenue operations support
- Ensure accurate opportunity data (product, pricing, terms, start/end dates) is captured before close
- Partner with Finance on revenue recognition inputs, billings data quality, and bookings attainment reporting
- Own the handoff protocol between Sales close and Finance/Billing, reducing rework and booking errors
- Work with SalesOps and RevOps systems to improve automation across deal intake and close workflows
Commission operations & accuracy
- Calculate, validate, and distribute all commission and incentive payouts on a monthly/quarterly cadence
- Manage commission tool (e.g., Spiff); maintain plan configurations and employee lifecycle changes
- Finalize commission data for payroll processing; maintain SOX-compliant controls
- Investigate and resolve disputes in a documented, timely manner; report trends to leadership
Plan design & cross-functional partnership
- Support annual incentive plan design alongside Finance, Sales, and HR
- Provide data-backed recommendations on compensation structures and deal economics
- Act as a trusted partner to Sales, Finance, Legal, and Payroll — bridging deal structure and sales reward
- Build and maintain comprehensive process documentation across both functions
The Right Fit
- 7–10+ years in Revenue Operations, Sales Operations, or Finance Operations
- Proven deal desk experience, including order form management and approval governance
- Experience managing sales commissions end-to-end (calculation, disputes, accruals)
- Experience with commission platforms (Spiff, CaptivateIQ, Xactly)
- Advanced Salesforce fluency: opportunity data, CPQ, and reporting
- Strong process design instincts; ability to build from scratch with minimal structure
- Excellent cross-functional communication and stakeholder management skills
- Experience at a B2B SaaS or technology company with subscription &/or consumption billing
- Exposure to CPQ tools (Salesforce CPQ, DealHub, etc.)
