A on-site role at Cardinalhealth.
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Original listing text, shown exactly as published by the company.
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Responsible for handling inbound and outbound calls, with ability to determine needs and provide one call resolution
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Responsible for reporting adverse events within the required timeframe
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Create and complete accurate referrals and applications and keep updated on policy or procedural changes
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Investigate and resolve patient/physician inquiries and concerns in a timely manner
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Enter detailed information into company proprietary software while conversing via telephone
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Place outbound phone calls for patient follow ups or confirmations
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Demonstrate superior customer support talents
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Interact with the patient referral sources to process new applicants
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Steward patient accounts from initial contact through final approval/denial
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Prioritize multiple, concurrent assignments and work with a sense of urgency
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Maintaining quality and providing an empathetic and supportive experience to the patient by controlling the patient conversation, educating the caller as they provide effective and efficient strategies and processes
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High School Diploma, GED or equivalent work experience
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Knowledge of practices and procedures commonly used in a call center or customer service environment, preferred
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Excellent written and oral communication, mediation, and problem-solving skills, including the ability to connect with patients, caregivers, and providers
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Strong people skills that demonstrate flexibility, persistence, creativity, empathy, and trust
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Robust computer literacy skills including data entry and MS Office-based software programs
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Effectively applies knowledge of job and company policies and procedures to complete a variety of assignments
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In-depth knowledge in technical or specialty area
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Applies advanced skills to resolve complex problems independently
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May modify process to resolve situations
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Works independently within established procedures; may receive general guidance on new assignments
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May provide general guidance or technical assistance to less experienced team members
TRAINING AND WORK SCHEDULES: Your new hire training will take place 8:00am-5:00pm CST, mandatory on camera attendance is required.
This position is full-time (40 hours/week). Employees are required to have flexibility to work any of our shift schedules during our normal business hours of Monday-Friday, 7:00 AM to 8:00 PM CST.
REMOTE DETAILS: You will work remotely, full-time. It will require a dedicated, quiet, private, distraction free environment with access to high-speed internet. We will provide you with the computer, technology and equipment needed to successfully perform your job. You will be responsible for providing high-speed internet. Internet requirements include the following:
Maintain a secure, high-speed, broadband internet connection (DSL, Cable, or Fiber) at the remote location. Dial-up, satellite, WIFI, Cellular connections are NOT acceptable.
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Download speed of 15Mbps (megabyte per second)
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Upload speed of 5Mbps (megabyte per second)
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Ping Rate Maximum of 30ms (milliseconds)
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Hardwired to the router
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Surge protector with Network Line Protection for CAH issued equipment
Anticipated hourly range: $21.40 per hour - $30.60 per hour
Cardinalhealth
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Cardinal Health is a global integrated healthcare services and products company. They provide solutions for hospitals, pharmacies, and other healthcare providers, distributing pharmaceuticals and medical products. The company plays a significant role in the healthcare supply chain.
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