Sr Customer Value Manager

What You'll Do

• Establish your role as trusted advisor to the customer by bringing strategic direction and providing strong internal advocacy on behalf of your customers
• Deliver an exceptional customer experience with proactive communication, orchestrating the right internal resources, and using the customer engagement model to align, track and evolve customer business objectives
• Collaborate across the Coupa ecosystem to drive GRR and NRR, ensuring customers are achieving the defined business outcomes, realizing value and expanding their Coupa partnership
• Develop customers into advocates by creating opportunities to showcase success via events, webinars, case studies, and analyst references.
• Strengthen Coupa’s market presence by fostering relationships that generate references, peer-to-peer influence, and NPS growth.
• Build Tomorrow Together by developing and sharing best practices, challenging the “status quo” and providing feedback to ensure Customer Value Management is continuously improving

What You Will Bring to Coupa

• Preferred candidates will have 4-6 years of customer / client management experience, either via SaaS software/solutions or consulting roles
• 3-5 Years P2P and/or S2C domain expertise, or equivalent experience in delivering technology-based solutions
• Ability to collaborate naturally and incorporate big-picture, negotiation skills to drive mutual success
• Perseverance in both challenging and recurring situationsAn entrepreneurial mindset, focusing on outcome-based problem solving
• Solid organizational, interpersonal and data analytics skills
• Ability to develop and maintain customer and internal relationships and incorporate associated influencing strategies…