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Responsibilities
In this role, you’ll
- Lead content strategy, session architecture, speaker experience, and production readiness across priority Global Events programs.
- Translate business objectives, product priorities, audience needs, and executive direction across sessions for keynotes, breakouts, workshops, executive sessions, livestream, on-demand content, and special programming.
- Develop agenda frameworks in partnership with the flagship events team across general sessions, breakouts, workshops, customer moments, sponsor content, executive programs, and special experiences to ensure strong attendee value and alignment to business, product, and GTM priorities.
- Partner with Product Marketing, Customer Marketing, Brand, Creative, Legal, Developer Network, Sales, executive stakeholders, production partners, and the broader Global Events team to drive alignment across content, agenda, speaker, and production workstreams.
- Define and maintain production standards across general session, breakout rooms, livestream, on-demand content, and priority content experiences to ensure production decisions support the event narrative, speaker needs, audience engagement, accessibility, and Twilio brand expectations.
- Oversee speaker readiness strategy, including milestone planning, rehearsal approach, deck review timelines, know-before-you-go communications, content lock dates, and onsite support models for executives, customers, internal speakers, partners, and breakout speakers.
- Guide content operations workflows, including call for presentations, CMS / Sessionboard management, agenda data, session metadata, speaker records, reporting, dashboards, deck tracking, brand / legal review, and production handoffs.
- Manage production partner and AVL collaboration by defining technical requirements, reviewing production scope, supporting vendor selection, and ensuring production plans are realistic, cost-conscious, and aligned to Twilio standards.
- Create and maintain integrated workbacks, decision paths, escalation models, playbooks, templates, review workflows, and operating models that enable cross-functional teams to execute with clarity.
- Identify content, speaker, agenda, and production risks early; escalate blockers clearly; recommend solutions; and drive timely decisions with the appropriate stakeholders.
- Lead post-event retrospectives for content, agenda, speaker experience, and production workstreams, capturing learnings and improving scalable playbooks for future programs.
Qualifications
Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
*Required
- 7+ years of experience in event content strategy, event production, agenda development, speaker experience, executive events, or large-scale B2B event programming.
- Experience serving as an internal Executive Producer, senior content lead, or senior production lead for complex events with multiple stages, speaker types, stakeholder groups, and production dependencies.
- Experience building event content strategies that connect business priorities, audience needs, agenda architecture, speaker strategy, and production execution into a cohesive attendee experience.
- Experience working with executive stakeholders and cross-functional partners, including Product Marketing, Customer Marketing, Brand, Creative, Legal, Developer Relations, Sales, production partners, and event teams.
- Strong understanding of production planning, show flow, stage experience, breakout production, livestream, on-demand content, rehearsal planning, and onsite execution.
- Experience overseeing content operations workflows, including CFP, CMS or agenda management, speaker resources, deck collection, brand / legal review, and production lock.
- Strong project management skills, including the ability to build workbacks, playbooks, templates, escalation paths, decision logs, and operating models that help teams execute with clarity.
- Excellent communication, executive presence, and stakeholder management skills, with the ability to influence senior leaders, communicate tradeoffs, and make clear recommendations in complex or ambiguous situations.
- High attention to detail and a strong quality bar for narrative clarity, attendee experience, speaker readiness, brand alignment, and production polish.
Desired
- Experience supporting large-scale technology, SaaS, developer, customer, sales, or executive events.
- Experience with event content platforms, agenda management tools, CMS workflows, or speaker management systems such as Sessionboard, Swoogo, RainFocus, Airtable, or similar tools.
- Experience partnering with Product Marketing or Brand teams on keynote narratives, product launches, demos, customer stories, or executive moments.
- Experience building scalable content, production, and speaker readiness playbooks across flagship, regional, internal, or repeatable event programs.
- Comfort operating in a fast-paced, matrixed environment with shifting priorities, multiple stakeholders, and high-visibility deadlines.
Location
This role will be remote, but is not eligible to be hired in CA, CT, NJ, NY, PA, WA.
Travel
We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 15% travel is anticipated to help you connect in-person in a meaningful way.
