Original listing text, shown exactly as published by the company.
Essential Job Duties
- Design & Development
- Utilize instructional design principles and adult learning theories to create engaging and effective education & adoption content and experiences.
- Ensure content and experiences are learner-centric, interactive, and aligned with objectives.
- Create templates for design tools to ensure compliance with branding and modern design standards.
- Evaluate content created inside and outside the Instructional Design team for brand compliance, accessibility, and correct use of adult learning concepts.
- AI Utilization
- Utilize and implement AI tools as part of your workflow to increase efficiency and accuracy.
- Leverage AI automations to deliver effective, high quality learning content to our internal and external audiences.
- Content Creation
- Design and create various forms of educational & adoption content that provide users with ample opportunities to learn and upskill (e.g., videos, written content, in-app tutorials, multimedia assets, webinars, interactive exercises, presentations, etc.), considering different roles/personas, use cases, levels of experience and technical ability, unique ways of learning, and more.
- Independently manage large scale projects from intake to delivery with minimal supervision.
- Assessment and Evaluation:
- Develop and implement assessments and evaluation strategies to measure the effectiveness of learning materials and identify areas for improvement.
- Collaboration:
- Work closely with subject matter experts and customer facing teams to gather content and feedback, ensuring that content meets the needs of the target audience and content objective.
- Serve as a senior reviewer and thought partner to other Instructional Designers and Trainers.
- Coach and mentor others in adult learning concepts and modern design principles
- Increase Adoption and Retention
- Create world-class content and educational experiences that are measured by an increase in product and feature adoption and customer retention.
- LMS Responsibilities
- Publish, Update, and Organize content within the LMS.
- Manage the userbase, assignments, and security permissions.
- Establish best practices and standards for LMS and Knowledge Base administration.
- Document LMS and KB processes and provide internal education when needed.
Other Job Duties
- Other duties as assigned by supervisor or HHAeXchange leader.
Travel Requirements
- Travel 10-25%, including overnight travel
Required Education, Experience, Certifications and Skills
- 5+ years of experience in Instructional Design for a SaaS company, creating educational content to distill technical acumen to non-technical audiences.
- Experience in medical software training programs.
- You have experience leading large scale corporate education projects from intake to completion.
- You have experience with ensuring accessibility standards in videos and educational content.
- You are proficient in applying adult learning theories and instructional design models to create tailored learning content for internal and external audiences.
- You are a seasoned writer and storyteller capable of writing clear, engaging, and effective copy, instructional text, and scripts to different audiences.
- You are proficient using AI to leverage content creation and designing learning curriculums including certification programs.
- You are well-versed in instructional design software, e-learning authoring tools, multimedia editing software, and LMS administration.
- Advanced experience with enterprise LMS and knowledge base platforms (Skilljar, Madcap, or similar).
- Advanced experience creating and managing video-based learning assets.
- Advanced experience with Camtasia and Snagit.
- Advanced experience with all Articulate 360 suite (Storyline, Rise, etc.).
- Visual design skills (e.g., Photoshop, Illustrator, or other tools) and the ability to storyboard.
- Proficiency with webinar technologies (e.g., Zoom, or other tools).
- Experience with in-app tools (e.g., Pendo, Walkme, or other tools).
- Basic understanding of HTML, CSS, or JavaScript is a plus.
- Exceptional presentation skills and interpersonal/communication skills (oral and written).
- Self-starter with an established track record of effectively managing multiple projects and deadlines and working in a dynamic, fast-paced, team environment.
