Sr Operations Manager

What you’ll do

• Build Operational Framework: Develop firm-wide dashboards to track ROI, revenue, margins, and intake conversion.
• Standardize Procedures: Define, document, and implement SOPs for workflows including intake, billing, and client communication.
• Establish KPIs: Create KPI frameworks, reporting rhythms, and accountability processes that help the founder and team monitor performance, identify issues early, and improve execution.
• Systems Integration: Improve how Lawmatics, Docketwise, QuickBooks, LawPay, and other tools communicate with one another. Build cleaner workflows, improve data visibility, reduce manual handoffs, and ensure systems support better decision-making across intake, billing, case management, and reporting.
• AI & Automation: Use tools such as Claude, Zapier-style integrations, CRM automations, and workflow automation to increase team capacity, reduce manual work, improve consistency, and support high-quality legal work without compromising client service.
• Optimize Intake: Design and manage a 24/7 reception solution to minimize missed calls and tighten SLAs.
• Lead Change Management: Drive early projects for operational wins and train the team on new systems and processes.
• Ensure Data Accuracy: Establish data standards and ensure timely inputs for strategic decision-making.
• Operational Accountability: Monitor deadlines, KPIs, workflows, and project progress. Follow up with team members, surface issues early, and escalate performance or resource concerns to the founder when needed.

What we’re looking for

• Experience in Operations: Proven experience in operations within SMBs; law firm background preferred.
• CRM and Process Expertise: Hands-on CRM ownership and process build-out, preferably with Lawmatics.
• Tech and Automation Skills: Familiarity with AI tools and integrations like Zapier to enhance firm efficiency.
• Data and Reporting Skills: Competence in creating and managing analytics dashboards for performance tracking.
• Strong Project Management: Ability to plan and execute projects in a dynamic environment with high follow-through.
• Communication Skills: Excellent clarity in communication, setting expectations, and maintaining accountability.
• Values Alignment: Mission-driven and quality-obsessed, with a humble, low-ego approach.
• Education: Bachelor's degree required; additional certifications are a plus.

Why you should work here

• Mission-Driven Impact: Work on complex immigration matters that truly change lives.
• Architect of Growth: Be integral to launching the Dallas office and scaling operations from the ground up.
• Collaboration with Leadership: Direct interaction with the founder, providing a unique learning opportunity.
• Cultural Fit: Join a respectful, no-drama team with clear communication and shared goals.