Original listing text, shown exactly as published by the company.
In this role, you will
- Design and implement Illumio’s product for basic customer installations, applying a complete understanding of product capabilities, deployment models, and best practices
- Assess and resolve a wide range of customer issues related to deployment, configuration, and policy using advanced analytical and problem-solving techniques
- Diagnose unusual or ambiguous situations, identify root causes, and develop creative, effective solutions—even when precedent or documentation is limited
- Evaluate risk, implications, and trade-offs when selecting the appropriate course of action, exercising sound judgment and professional discretion
- Identify gaps or improvement opportunities in customer deployment strategies and security policies and recommend appropriate adjustments
- Proactively manage your own priorities, deadlines, and workload with minimal day-to-day instruction as a self-starter
- Collaborate with senior team members to validate architectural approaches and optimize the application of product features for customer environments
- Present new ideas, improvements, and lessons learned, contributing to continuous improvement within the Professional Services organization
- Act as a trusted customer advocate by delivering solutions with a Customer First, Always mindset
Your Toolkit:You bring both technical depth and professional maturity to the role, including
Act as a trusted customer advocate by delivering solutions with a Customer First, Always mindset
- Complete knowledge and practical application of principles, practices, and methodologies within Professional Services or a related technical discipline
- Strong analytical and troubleshooting skills, with the ability to evaluate incomplete information and adapt existing approaches to new scenarios
- Proven ability to work independently as a self-starter while knowing when to seek guidance for new or higher-risk assignments
- Experience supporting customer-facing deployments, implementations, or technical engagements
- Clear written and verbal communication skills, with the ability to collaborate effectively across teams
- Bilingual proficiency in Mandarin Chinese and English, with the ability to support local customers and partners effectively
- A disciplined, execution-focused approach to delivering results within defined timelines
Technical Skills
- Solid foundation in networking and network security concepts
- Working knowledge of Linux systems and environments
Bonus Points
- Experience with security, cloud, or enterprise infrastructure technologies
- Prior work in post-sales, consulting, or customer success environments
- Demonstrated ability to take on projects of increasing scope and complexity
- Passion for continuous improvement, customer satisfaction, and team collaboration
#LI-SL1 #LI-REMOTE
Our Commitment
Illumio believes that an environment of unique backgrounds, experiences, viewpoints, and individual contributions creates a culture of belonging, drives our future, and makes us stronger together in support of our customers and their success.
All official job offers from our company are extended directly by our recruitment team and will be sent through an official E-Signature document for your review and signature. Please be aware that we do not ask for any personal information in the process of extending offers of employment, such as financial details or social security numbers. Upon acceptance of any offer, we will request such information as part of the onboarding process prior to or on your first day of employment, and only after completing a background check through an authorized third-party vendor. If you receive any communication asking for personal details outside of these processes, please contact us immediately to verify the authenticity of the request. Your security is important to us, and we are committed to a safe and transparent hiring experience.
For roles in San Francisco and Los Angeles: Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Illumio will consider for employment qualified applicants with arrest and conviction records.
