Original listing text, shown exactly as published by the company.
What You’ll Do
- Lead professional services projects with some of the largest companies in the world, as the design face (Solution Manager) with the objective of providing continuity across the platform functions & the various solution architects
- Accountable for the overall design of customers implementations, advocating for industry & technology best practices
- Partner with the Coupa Engagement Manager project managers to bring design leadership and accountability in how we show up for customer success
- Foster and develop relationships with customers key stakeholders
- Drive the key decision making & materials to support project progress and artifacts
- Develop & coach talent, in and out of projects, in the consulting expectations to ensure the right skills mix to meet customer success
- Broaden and Deepen your Coupa, as well as source-to-pay, knowledge throughout the source-to-pay lifecycle to be a clear and concise communicator
- Collaborate with documentation and product management teams to share expertise in further developing content & product
- Engage customers in enlightened business need discussions versus feature/function basics.
- Follow & advocate the Coupa implementation methodology to ensure customers adhere to good practices
- Work in both individual and team environments, on and off customers site.
What You Will Bring to Coupa
- Experience of managing a professional services team or consulting projects
- 7+ years’ experience in a consultative project orientated work environment, either internally via or with a consulting firm
- Must be able to work in a fast paced and passionate environment
- Must have a strong team success mentality as well as customer success focus
- Strong experience in Coupa products and source-to-pay
- Experience with Project Management or understanding good project principles which support software implementations and customer transformations
- Strong skills in tackling challenging or complex problems within a business. The ability to simplify the problem, bring decision frameworks, and corral a team to recommending solutions
- Candidates should have extremely strong client management skills and be able to work with customers to execute an implementation plan that works towards a rapid, successful go live
- Previous senior consulting experience with competing applications is a solid predictor of success e.g: Ariba, Ivalua, Jaggaer, GEP
- Strong written and verbal communication skills
- Experience configuring and delivering software demonstrations are required
- Experience in building a workshop plan which fits the scope at hand, developing materials, and facilitating workshops to achieve desired outcomes.
