Sr. Support Specialist (1 Year fixed term contract)

What we are looking for

• 8+ Years of Experience with at least 4-6 years of Global Shared Services handling all region (APAC, EMEA, US)
• At least 2 years in Global HR Shared Service experience preferred with key focus in IT Helpdesk.
• Proficient in both written and verbal English; Resourceful, problem-solving aptitude and thorough knowledge of HR procedures and policies
• Additional language skills would be advantageous.
• IT Helpdesk Background preferred with extensive knowledge in Zoho IT Helpdesk.
• Experience in handling real time Chat bot with quicker response time
• Customer oriented with ability to adapt/respond to diverse customer base.
• Ability to be at the forefront of the ticketing and help in routing issues as appropriate.
• Meticulous attention to detail
• Literacy with MS Office/Google Space
• Thrives both as an individual contributor but also appreciates teamwork.
• Excellent organizational and time-management skills
• Ability to work in international team comprised of team members in different locations and from different cultures and backgrounds.
• Ability to work in a dynamic, rapidly changing environment.
• Available to work in Dynamic shifts (With potential Weekend support model)
• Strong Experience in Peoplesoft/Workday/SAP/Zoho/Zendesk/ServiceNow and any other relevant HRMS tool knowledge.
• Ability to manage and meet expected SLAs and KPIs

Shift: Wednesday to Sunday Night Shift

Our ranges are established using objective market benchmarking data for this level of work. Final placement within the range is determined by gender-neutral criteria, including the candidate's relevant skills, experience, and specific qualifications for the role.

Actual compensation for this position may vary and will depend on multiple factors such as relevant qualifications, experience, education, and geographic location. For Full-Time Regular Employees, this position is also eligible for additional compensation as follows:

Sales Roles: This position is eligible for a commission structure in addition to base salary.

Non-Sales Roles: This position is eligible for an annual bonus which is paid dependent on various factors, including and without limitation, individual and company performance in addition to base salary.