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A hybrid role at Extreme Networks. Excellent troubleshooting skills
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Original listing text, shown exactly as published by the company.
Provide Support for partners and end customers via telephone, e-mail, and web
Ability to manage a high work volume with time bound constraints
Analyzes problems and identifies solutions by utilizing databases of existing issues, debugging tools and simple or moderate lab simulations
Provide Tier 2/3 technical expertise in resolving service provider, data center, and wireless product issues
Ensures escalations and handoffs are efficient by documenting cases clearly and completely
Escalate and collaborate with Software and/or Hardware Engineering to see the problem through to resolution
Develop subject matter expertise and train/mentor others
Use troubleshooting skills to: perform lab replications, research more difficult problems, test engineering provided fixes to ensure the solution resolves the customer problem
Excellent troubleshooting skills
Business and conversational level English and Japanese ability
Strong communication skills in both English and Japanese
JLPT N1 or equivalent experience and ability
Self-motivated, energetic and positive approach to solving problems
Organization and time management skills - must be able to handle multiple issues in an organized manner
Strong troubleshooting skills of networking protocols such as OSPF, BGP, MPLS, etc.
OpenStack and/or Kubernetes experience are a plus
CCNA, CCNP, and/or CCIE certification are a plus
Monday through Friday, 9AM to 6PM
60 Minutes for lunch takeable at any time
Remote-office hybrid, minimum 2 days a week in office.
Extreme Networks
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Extreme Networks, Inc. is an American networking company based in Morrisville, North Carolina. Extreme Networks designs, develops, and manufactures wired and wireless network infrastructure equipment and develops the software for network management, policy, analytics, security and access controls.
Source: Wikipedia
