Sr. VIP Relationship Manager

The opportunity

• Deliver consistent, high-quality service to HNWI clients worldwide, building and nurturing trusted relationships through exceptional account management.
• Drive KPIs across revenue, trading volume and assets on platform through rigorous, data-driven analysis and proactive strategy execution.
• Bring Kraken's private client and VIP offerings to market to ensure benefits remain impactful and competitive.
• Serve as the trusted point of contact for Kraken's top private clients, building deep relationships and trust.
• Execute programmes and initiatives that increase client activity, trading and assets on platform.
• Leverage blockchain analytics, trading data and client insights to inform revenue-generating efforts and strategic decision-making.

Partner with product, marketing and client service teams to champion new efforts that drive private client growth and loyalty.

What You Bring

• 5+ years of experience in relationship management, account management or private client sales, including at least 2 years in the crypto space, with a track record of working with high-net-worth individuals.
• Deep understanding of trading product solutions, including spot, margin and futures trading, as well as OTC trading and lending.
• Ability to be scrappy, bold and unafraid to explore alternative and creative solutions to achieve results.
• Highly data-driven, with expertise in analysing KPIs such as client portfolio revenue, trading volume and assets on platform.
• Strong personal network within the crypto industry, particularly across HNWIs.
• As a true degen, you bring deep knowledge of cryptocurrency ecosystems, their players, frameworks and market dynamics beyond just blue-chip tokens.
• Fully aligned with the cypherpunk values outlined in Kraken's Tentaclements.
• Passionate about the cryptocurrency world, with a proactive attitude toward learning new industry trends.
• Skilled at building meaningful partnerships with internal and external stakeholders at all levels and across diverse backgrounds.
• Ability to travel up to 15% of the time to visit clients and attend events.
• Fluency in English is required.

Unless a specific application deadline is stated in the job posting, applications are accepted on an ongoing basis.

Please note, applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance at or graduation from an educational institution.

We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.

Payward is powered by people from around the world and we celebrate the diverse talents, backgrounds, contributions, and unique perspectives that everyone brings to the table. We hire based on merit, seeking out people with the right abilities, knowledge, and skills for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgeable about crypto.

We may ask candidates to complete job-related skills or work-style assessments as part of our hiring process. These assessments evaluate competencies relevant to the role and are applied consistently across candidates for similar positions. Results are considered alongside experience and interviews, and are not the sole basis for any employment decision.

As an equal opportunity employer, we don't tolerate discrimination or harassment of any kind, whether based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status, or any other protected characteristic as outlined by federal, state, or local laws.

Stay in the know

Follow us on Twitter

Learn on the Kraken Blog…