A hybrid role at Saviynt. 7-10 years of hands-on experience in supporting a Networking environment.
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Customer Communication
Communicate with technical experts to explain the critical issue(s) and solutions for implementation and break fix related questions.
Drive Customer Satisfaction through timely & quality communication for any critical situation where advanced support is needed.
Go the extra mile during crunch situations and lead the team in Sev1 scenarios, followed by detailed documentation and proactive communication.
Able to review customers’ network architectures and provide solutions that work well with Saviynt’s tech stack.
Troubleshooting Skills
Troubleshooting of customer-reported incidents and system alerts in the areas of Networking domain expertise
Identify, debug, and troubleshoot break-fix issues for quick resolution.
Provide technical analysis for incidents, resolution, and root cause analysis for the incidents.
Setting up Saviynt’s in-house connectivity solutions, along with IPsec and other connectivity modes, and guiding the team all along.
Respond and resolve issues within agreed service levels.
Collaboration & Knowledge Sharing
Be well organized as a lead (or an acting lead) and keep operational control of customer incidents and service requests.
Prepare and publish technical documents for the standard operating procedures.
7-10 years of hands-on experience in supporting a Networking environment.
Utilize packet capture tools (e.g., Wireshark) and advanced TCP/IP analysis to troubleshoot complex network issues effectively.
Administer and provide comprehensive support for cloud networking infrastructures within AWS and Azure environments, including VPCs, VNets, subnets, routing protocols, and gateways.
Configure and maintain robust network security policies, firewalls, and access controls to protect company systems.
Collaborate effectively with cross-functional teams to identify and troubleshoot complex application and network performance issues.
Perform comprehensive root cause analysis (RCA) for network-related incidents to ensure long-term resolution.
Develop and maintain detailed technical documentation for network architecture, configurations, and standard operating processes.
Ensure the high availability, scalability, and security of all network systems through proactive monitoring and evaluation.
Ability to lead a team of engineers and senior engineers who may or may not be networking specialists.
In-depth experience with VPNs, routers, and other physical hardware.
Installing and configuring network equipment, troubleshooting networks with Wireshark, and analysing captured logs to troubleshoot network issues.
Monitoring computer systems to improve network performance for all systems (AWS Lambda functions, analysing the underlying code with Saviynt-approved AI systems to ensure 100% monitoring of our networking setup.
Maintaining current knowledge and understanding of security and networking best practices to offer the best solutions and protection to company systems.
In-depth knowledge of network protocols, networking systems, firewalls, and relevant technologies, and strong analytical and problem-solving abilities.
Comprehensive understanding of network services and networks such as TCP/IP, BGP, and network security.
Ability to analyse and evaluate networks, identify issues, and provide solutions to ensure networks are operating efficiently.
Possess a fundamental working knowledge of Linux systems and networking commands to support organizational infrastructure.
Ability to communicate technical information to other technical team members, but also to coworkers in other departments who may not know networking technical terminology.
Kubernetes knowledge is a plus.
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Saviynt provides a cloud-native identity security platform that converges identity governance, privileged access, and cloud security solutions. Their offerings help enterprises manage digital identities, enforce access controls, and ensure compliance across complex environments.
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