Staff Product Manager, Credit Card

Essential Job Duties & Responsibilities

• Own the post-launch product roadmap for GoodLeap’s card product, balancing near-term operational needs with longer-term product vision, and communicate prioritization decisions and trade-offs clearly to stakeholders
• Lead the phased rollout strategy for the card product, defining success metrics at each stage and partnering with Marketing to expand access to increasing groups of customers in a deliberate and operationally sound way
• Collaborate with product teams across GoodLeap — including Payments, B2B, Homeowner, Servicing, and Platform — to align on shared systems and surfaces needed to deliver on the card roadmap and support scaled rollout
• Serve as the primary product owner bridging strategy and execution: documenting requirements, aligning on acceptance criteria, and working hand-in-hand with engineering through delivery of each roadmap increment
• Manage relationships with the card product’s external vendor ecosystem — spanning multiple third-party partners across card issuing, underwriting, fraud, and servicing — and ensure vendor roadmaps align with product needs
• Define and monitor key performance indicators in partnership with Data Analytics and use metrics to inform roadmap decisions and flag issues early
• Engage directly with customers and partners in partnership with Business Development and customer-facing teams to gather qualitative feedback, and establish a continuous learning loop that drives rapid product improvement after launch

Required Skills, Knowledge & Abilities

• 7+ years of product management experience, including senior or staff-level ownership with a proven track record of successfully scaling credit card programs
• Demonstrated experience owning a product in its early growth and scaled rollout phases —driving adoption, improving the customer experience based on live data, and expanding availability to new customer segments.
• Familiarity with credit card product mechanics — including underwriting, credit structures, and card network relationships — is required; experience in consumer lending or home finance is a plus.
• Experience with fraud and risk prevention and management is preferred
• Proven ability to collaborate across multiple product and engineering teams without direct reporting authority; skilled at building alignment and keeping delivery on track in complex, matrixed organizations.
• Strong product roadmap and prioritization skills; able to balance near-term product health and operational needs with longer-term growth opportunities and communicate trade-offs clearly to stakeholders.
• Data-driven approach to product decisions; experience defining and monitoring KPIs, interpreting product analytics, and translating data into roadmap actions.
• Entrepreneurial mindset with a high tolerance for ambiguity; energized by the challenge of making a newly launched product work at scale and motivated by measurable customer and business outcomes.
• Experience managing third-party vendor relationships in a fintech or financial services context; comfortable holding vendors accountable to SLAs, evaluating performance, and coordinating vendor roadmaps alongside internal product planning.
• Experience navigating regulatory requirements in consumer lending or card products (e.g., TILA, ECOA, UDAAP, card network compliance) is a plus.