Staff Product Manager, Onboarding

What you’ll do

As the Staff Product Manager, Onboarding, you will own and optimise the critical first interactions that our users have with our products. You'll be responsible for creating a delightful and frictionless onboarding experience that empowers new customers to understand our products' value, get set up with Airwallex, whilst balancing with KYC & KYB initiatives to minimise risk of fraudulent users and bad actors on the platform.

This role is based in Sydney

Responsibilities

• Own the strategy for customer onboarding, mapping the ideal journey from discovery, to sign-up to product adoption
• Utilize data and analytics to identify pain points, measure success, and drive continuous improvement of the onboarding flow
• Design and implement A/B tests to improve the UX/UI and optimise the onboarding journey
• Strike the right balance between a frictionless onboarding process and robust KYC & KYB controls to mitigate risk to Airwallex and our customers

Who you are

We're looking for people who meet the minimum qualifications for this role. The preferred qualifications are great to have, but are not mandatory.

Minimum qualifications

• 5 to 10 years of overall professional experience
• Experience in product management, go-to-market propositions, product design, product planning and development
• Experience taking products from ideation to delivery, ideally at global scale
• Exceptional communication skills with the ability to convey product strategy to both technical and non-technical audiences
• Bachelor’s degree or higher with exemplary academic achievements

Preferred qualifications

• Solid understanding of Onboarding, UX/UI, KYC & KYB and/or Risk
• Experience in any of the following is a plus: hyper growth startup environments, software engineering, financial product industry

Applicant Safety Policy: Fraud and Third-Party RecruitersTo protect you from recruitment scams, please be aware that Airwallex will not ask for bank details, sensitive ID numbers (i.e. passport), or any form of payment during the application or interview process. All official communication will come from an @airwallex.com email address. Please apply only through careers.airwallex.com or our official LinkedIn page.

Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary.

Equal opportunityAirwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don’t regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.