Staff Software Engineer, Guest Lifecycle & Loyalty

About Owner

Owner is the AI-native system local business owners use to succeed, starting with restaurants.

We’re building the system that replaces the many tools owners use to run their business.

It powers everything from the restaurant’s website, online ordering, CRM, POS, and more.

Product philosophy

Most small business software makes owners do the work to get what they want: sales growth and profit growth. Owner does the work for them agentically.

Our system drives demand, converts it, and helps operators run their business day to day. As it improves, the business improves with it.

Using Owner should feel like having a team of great operators, engineers, and marketers working for you.

Our vision

We’re starting by helping independent restaurants succeed online.

But it’s not just restaurants that need our help. Most local businesses are struggling with these same problems. Huge technology corporations are taking their customers, bleeding their profits, and making it hard for them to survive.

Once we nail the solution for restaurants – we’ll scale it into every other local business type.

In the future we envision, tens of millions of local business owners will use our technology to succeed in the digital age.

Read our Series C memo here →

Our traction

Since 2020, we've generated tens of millions in revenue and processed over a billion dollars of online orders. 1 in 5 Americans have used an Owner.com website.

More importantly, we’ve helped over 20,000 restaurant owners, and saved them nearly $200 million in fees.

What you'll work on

• Set the technical direction for the personalization platform — the systems that decide who we reach, when, on which channel, and with what creative, item, and offer — and chart the path from today's foundation toward an increasingly autonomous, agent-assisted future.
• Build the intelligence layer, combining LLM-powered and classic ML approaches to personalize marketing at restaurant and guest scale, where cost and latency mean we can't just reach for a model call every time.
• Own the hard, high-leverage problems that make all of this possible and trustworthy — reliable high-volume sending, an experimentation and measurement engine teams can trust, and the data quality that great personalization depends on.
• Turn one-off campaign work into a durable platform, so launching a new guest journey becomes configuration rather than a bespoke engineering project — creating leverage for the entire team.
• Amplify the engineers around you — set the technical bar, mentor and grow engineers within and beyond LILO, lead design reviews, and leave the people and systems you touch meaningfully better.
• Help shape the roadmap alongside Product, Data, and Marketing, bringing clarity to ambiguous, open-ended problems and helping decide what we take on next.

What we need

• Staff-level technical leadership.

A track record of owning and driving ambitious, multi-person initiatives that cross team boundaries — from a vague but exciting idea through to measurable, durable impact. (Typically 8+ years of relevant experience.)

• A multiplier mindset.

You make the engineers around you better — through mentorship, high standards, thoughtful design review, and the patterns and systems you leave behind.

• Strong backend and systems depth.

Comfort designing reliable, high-scale services and data pipelines, with good instincts for where to invest in robustness and where to move fast.

• A data- and experimentation-driven mindset.

You reach for holdouts, incrementality, and measurement to know what's actually working — and you're excited to apply ML and AI to real product problems.

• Comfort with ambiguity and a bias for impact.

You turn open-ended, aspirational goals into concrete technical bets, and you're energized rather than daunted by problems nobody has solved yet.

• Clear communication and influence.

You align stakeholders and move decisions across teams without relying on authority.