Original listing text, shown exactly as published by the company.
Responsibilities
In this role, you’ll
- Collaborate with product managers, engineers, and program managers to architect and manage solutions within Salesforce as well as adjacent technologies for the Opportunity life cycle management team.
- Develop and maintain a holistic view of CRM-based processes and user personas to ensure your projects are compatible with upstream and downstream systems and processes
- Communicate regularly with a diverse group of stakeholders with different priorities and levels of technical acumen
- Lead projects end to end to improve the way our Go-To-Market and internal teams track and manage opportunity lifecycle and Revenue Forecasting in partnership with the product owner and product manager.
- Work with Product Managers to architect and implement solutions within Salesforce. Your work will include (but not be limited to) architecting automation and system behavior using Lightning Components, Apex, and Flow ensuring scalability, system health, and end user personas/experience.
- Translate business requirements into technical solutions from a diverse group of stakeholders with varying priorities and levels of technical acumen.
- Provide ongoing roadmap design and ownership in combination with the product owner and product manager
Be an advocate for technology best practices and be a stakeholder representing technology.
Qualifications
Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
*Required
- Salesforce Application Architect Experience: 10 years of extensive experience with Salesforce and SalesCloud implementations.
OLM Tool Expertise: 5+ years of experience designing and implementing large-scale automation within Salesforce ecosystem.
- 5+ years of experience designing and implementing large-scale automation experience with managing Usage based selling
- Advanced Technical Skills: Advanced knowledge of Salesforce declarative automation, APEX, Object oriented programing concepts, Data modelling, Event platforms and Batch processes, Integration patterns etc
- Strong Communication & Documentation: Demonstrated ability to capture thinking, recommendations, and process mappings in clear, highly detailed documentation.
- Influence & Assertiveness: Proven track record of operating as a strategic partner who can constructively challenge stakeholders and leadership in the interest of system scalability and long-term sustainability.
- Proven track record of successfully leading and delivering complex, cross-functional strategic initiatives in a fast-paced environment.
- Highly analytical with a data-driven approach to problem-solving and decision-making.
- Ability to think strategically and translate complex or ambiguous concepts into actionable plans.
Desired
- Salesforce Certifications: Salesforce B2B Solution Architect, Platform App Builder, or Salesforce Developer I certifications. (Salesforce Application/System Architect or Developer certifications are highly preferred ).
- Large Scale Operations: Experience designing and building within Salesforce for a massive user base (2,000+ users).
- Familiarity with BI tools (e.g., Tableau, Power BI) and integration middleware like Mulesoft, Workato or Tray.io
Location
This role will be remote, but is not eligible to be hired in CA, CT, NJ, NY, PA, WA.
Travel
We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 10% travel is anticipated to help you connect in-person in a meaningful way.
