Staff Technical Program Manager

Responsibilities

• Lead critical, high-impact technical programs across Insurance platform including driving key technical initiatives, optimization of systems and processes, and financial remediation initiatives—owning outcomes from discovery through delivery
• Drive end-to-end cross-team programs by coordinating cross-functional planning and execution to reduce operational costs and manual workflow inefficiencies
• Establish repeatable playbooks, tooling, and systematic improvements for cyclical operational challenges, transforming how we work into predictable, efficient processes
• Lead key data rearchitecture initiatives, delivering on a modernization of our data systems, observability, and accelerate decision-making velocity across R&D
• Spearhead financial remediation programs across R&D, driving year-over-year improvements
• Be a strategic thought partner with Insurance team leadership to balance competing priorities, manage technical dependencies, and align on investment roadmaps
• Create scalable frameworks and operating mechanisms that improve operational efficiency, improve insurance operations reliability, and enhance team productivity
• Navigate complex stakeholder landscapes across engineering, product, operations, finance, and compliance teams to drive alignment on technical strategy and execution
• Communicate program status, risks, and strategic decisions to senior leadership, translating technical complexity into business impact and ROI

You’ll love this role if

• You've driven complex, high-impact programs that span engineering, operations, finance, and compliance—with proven experience owning outcomes end-to-end
• You thrive in ambiguous, fast-moving environments where you can structure messy problems, establish clarity, and drive systematic improvements
• You're energized by transforming operational chaos into efficient, repeatable processes—turning annual scrambles into smooth, predictable cadences
• You're a natural collaborator who builds trust across diverse stakeholders and can influence without authority to get things done
• You're a strategic thought partner who can work alongside strong Engineering and Operations leaders to balance technical excellence with business pragmatism
• You have executive presence and can communicate complex technical programs to senior leadership, translating initiatives into clear business impact and ROI
• You're passionate about operational efficiency and have experience implementing tooling, frameworks, and playbooks that deliver measurable improvements year-over-year
• You're a force multiplier who removes blockers, accelerates decision-making, and enables teams to focus on high-value work
• You're comfortable with high autonomy and can tackle technical and operational challenges across the stack with minimal guidance
• You care about our mission of building a mental healthcare system that everyone can access