Strategic Client Success Manager

If this opportunity excites you, we encourage you to apply even if you do not meet all of the qualifications

How You Will Make an Impact

• Account management from kickoff, launch through the customers’ life cycle
• Lead point of contact for all customer account management matters
• Drive a value based dialog with the Customer / Partner - defining joint success and value metrics and effectively communicating value realization through the customer’s lifecycle
• Suggest solutions and innovative ideas to meet client needs
• Develop broad and deep relationships in the accounts with operational and leadership in functional groups such as HR, Payroll, Business, IT, Finance, Operations and management team
• Develop trusted advisor relationships in the accounts with key customer stakeholders, and executive sponsors
• Collaborate with Growth and Marketing teams to drive maximum adoption

What You Bring to The Team

• BA/BS degree in Business Administration or relevant field
• Proven work experience of 7-10+ years in Customer Success at a fast-moving HCM (Human Capital Management) / SaaS company managing Fortune 500 companies (national accounts); ideally with some time spent in business development / sales
• Worked in cross-functional collaborative environments
• Comfortable with ambiguity and rapidly evolving domain
• Demonstrable ability to communicate, present and influence customer stakeholders including C-level
• Solid experience with Account Management reporting systems, CRM software (e.g. Salesforce or HubSpot), Catalyst and MS Office
• Understanding of sales performance metrics or KPI’s