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A remote Customer Success role at Hiya. 5+ years in Customer Success, Strategic Accounts, or similar roles in SaaS or platform businesses

Keywords this role’s ATS scans for

Sydicom tailors your CV and cover letter to match these.

Stakeholder mgmt

Level

Lead / Exec

Work

Remote

Focus

Customer Success

Pay

Est. $59k-$81k/yr

How Sydicom helps: we read this listing’s requirements and tune your CV and cover letter to the keywords its ATS (Ashby) is scanning for, for candidates in United Kingdom, then help you apply.

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Original listing text, shown exactly as published by the company.

About the Role

We’re hiring a Strategic Customer Success Manager to own and grow a small portfolio of Hiya’s most strategic UK Customers. This role sits at a critical point of growth, with several major customers launching and scaling rapidly. This is a post-sales “quarterback” role. You’ll drive adoption, lead complex programs, deliver measurable value, and unlock multi-million dollar growth within a focused set of high-value telecom accounts. You’ll operate across executive engagement, technical delivery, and commercial expansion—bringing structure to ambiguity and momentum to complex environments.

What You’ll Do

Own our 2 largest UK accounts, accountable for retention, growth, and outcomes
Build and execute multi-year strategic customer initiatives aligned to customer goals and Hiya’s roadmap
Drive engagement, adoption and value, translating product capabilities into measurable business impact
Lead end-to-end delivery day to day and complex programs through to production
Identify and Support expansion opportunities (upsell, cross-sell, new use cases)
Build senior relationships and lead QBRs, influencing customer strategy and direction
Act as the central point of coordination across Sales, Product, Engineering, and Support
Manage risk, escalations, and performance to ensure consistent delivery and customer success

What You Bring

5+ years in Customer Success, Strategic Accounts, or similar roles in SaaS or platform businesses
Experience managing large, complex enterprise customers (7-figure / multi-million ARR)
Strong track record across the full post-sales lifecycle: adoption, delivery, renewals, and growth
Solid program management skills; comfortable leading complex, cross-functional initiatives
Confidence operating in technical environments (APIs, integrations, pilots/POCs)
Strong stakeholder management, including executive-level engagement
Highly proactive, data-driven, and comfortable operating in ambiguity

Preferred

Experience in telecommunications or highly regulated enterprise environments
Background in voice technology, network security, or AI-driven products

Role Details

Start Date: Immediately
Status: Full-time
Type: Hybrid
Location: London, United Kingdom
Travel: Up to 25%
Department: Sales – Customer Success
Reports to: Sr. Manager: Customer Success, UK & EU
Direct Reports: No

About Hiya

Hiya

Customer Success

22 open roles on Sydicom

Hiya is a leading provider of call protection services, offering caller ID, spam blocking, and fraud prevention for mobile users. The company partners with mobile carriers and smartphone manufacturers to integrate its technology. Hiya helps users identify unknown calls and block unwanted spam and scam calls globally.

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