Strategic Operations Director

About the Role

The Strategic Operations Director plays a critical role in enabling Equip’s Care Operations teams to deliver consistent, high-quality patient care at scale. This role identifies operational opportunities, conducts analysis, and leads cross-functional projects that enhance efficiency, scalability, and performance across Care Delivery and Care Experience.

This is a highly collaborative, strategic individual-contributor role that partners closely with senior leaders and cross-functional teams. This role leverages data, operational insight, and disciplined execution to streamline processes, improve quality, and support the organization’s ability to scale sustainably

Responsibilities

• Support the development of Care Operations strategies and planning efforts by informing goals, success metrics, and tracking frameworks.
• Identify, develop and execute initiatives that improve operational efficiency, compliance, and the patient and provider experience across Care Operations.
• Analyze operational data to identify trends, determine root causes, and generate actionable recommendations for improvement. Drive data insights to action plans.
• Partner with cross-functional teams to design, pilot, and implement scalable processes and operational solutions.
• Build and maintain comprehensive project plans, including timelines, milestones, risks, and stakeholder communication.
• Apply continuous improvement and change management principles to support pilots, assess their impact, and inform decisions on scaling.
• Identify and document best practices that enhance operational consistency, quality, and scalability.
• Contribute to building systems and mechanisms that support the ongoing improvement of Care Operations performance.
• Perform other duties as assigned.

Qualifications

• Bachelor’s degree in business, operations, or a related field.
• 5–8+ years of experience in business operations, management consulting, program management, or a related field. Healthcare-focused experience is strongly preferred.
• Demonstrated experience in strategic project management and/or process improvement.
• Strong analytical and critical-thinking skills with the ability to translate data into insights and influence decision-making. Experience with SQL is a plus.
• Highly proficient in Excel/GSheets.
• Experience implementing scalable processes in a dynamic, fast-growing environment.
• Exceptional communication, collaboration, and stakeholder-management skills
• Ability to manage multiple priorities with excellent organization and adaptability.
• Experience with change management or continuous improvement methodologies (Lean Six Sigma a plus).