Original listing text, shown exactly as published by the company.
➡️ What you'll do
Project leadership (primary)
- Lead cross-factory operations projects end-to-end: Own the full project lifecycle — governance setup, milestone tracking, cross-team coordination, and clean handover to BAU. Typical scope: initiatives impacting at least two ops factories (compliance framework rollouts, routing and escalation rework, inter-governance harmonisation across Customer Care & Success, AML & Fraud, Banking Operations, and KYCB factories).
- Turn strategic priorities into execution: Before work starts, define the problem, clarify scope, outcomes, success metrics, timelines, and dependencies — so every stakeholder aligns on "what good looks like" before a single slide is built.
- Build and maintain senior stakeholder alignment: Manage dependencies, resolve friction, and keep initiatives moving from decision to delivery — without formal authority. Anticipate misalignment early and escalate when needed.
- Contribute to strategic assessments: Size opportunities, structure business cases and scenarios, and support leadership decisions with clear recommendations and explicit open questions.
Performance analysis (secondary)
- Instrument and track your projects: Define leading and lagging indicators per initiative, build the dashboards and measurement frameworks that prove impact, and deliver ROI measurement post-implementation — not as an afterthought, but as part of the project close.
- Contribute to shared performance monitoring: Support the weekly, monthly, and quarterly performance rhythms (WBR/MBR/QBR) across the operations factories — surfacing early signals before they become problems and contributing analytical narratives to steering discussions.
- Run structured deep-dives when needed: Go beyond dashboards — run funnel, cohort, or segmentation analyses to understand a project's root cause or quantify its levers. Deliver clear "so what / now what" with explicit trade-offs.
- Partner with Finance on budget and forecast cycles: Work closely with the Finance team to provide operational input into budget planning and rolling forecasts — translating factory performance trends into forward-looking projections, flagging variance drivers early, and ensuring operations data feeds financial decisions with the right level of granularity.
- Support factories on compensation and performance analysis: Proactively partner with factory leads to structure and run compensation reviews and performance analyses — building the frameworks and data views that help them make informed, consistent decisions, rather than waiting to be asked.
➡️ What we're looking for
- End-to-end project leadership: You've run large, ambiguous, multi-stakeholder initiatives from kickoff to delivery — not just coordinated them. You know how to design governance, build a RASCI, manage a decision log, and keep delivery on track when things get messy.
- Analytical rigour: You write SQL confidently, can frame a problem before opening a spreadsheet, and produce decision-grade narratives — not just charts. You connect metrics to operational reality and make the ambiguous concrete.
- Senior stakeholder management: You've built alignment at VP and director level without formal authority. You know how to frame decisions, pre-empt pushback, and maintain momentum across departments with competing priorities.
- Data storytelling for non-technical audiences: You communicate analysis clearly to operations leaders. You challenge constructively, drive alignment through evidence, and know when to simplify and when to go deep.
- AI fluency and modern tooling: You're actively using AI tools to accelerate your work (Notion AI, Claude). You're comfortable in Notion for visual management, and in Metabase or Tableau for data and BI.
- Process challenger: You step back on ways of working, question organisational defaults, and propose more efficient operating mechanisms — while keeping stakeholder buy-in.
➡️ What we can offer you
- Multi-factory scope: Your projects span Compliance, Routing, and Governance across Qonto's operations factories — not siloed in one team or one market.
- Senior exposure from day one: You'll work in close collaboration with the Operations leadership team, with real decision-framing authority — not just slide preparation.
- A central team with broad reach: You'll join Marie's Operations Enablement function — spanning Operations Engineering, Knowledge & Learning, Workforce Management, and strategic project execution. Your work lands fast and visibly.
- Build things that don't exist yet: Standardising KPI definitions, building scalable measurement frameworks, improving operating mechanisms — this is not a "maintain the existing" role.
- A modern toolkit, used for real: Notion, Metabase, SQL, and AI tools are standard equipment — not aspirational.
➡️ Your future manager
Your manager will be Marie Piquemil, our Head of Operations Enablement.
- Her path? Marie spent five years as COO at Morning, then built and led an international CX operations team at Swile (7 people across France and Brazil, five post-merger integrations). Most recently as VP Operations at Combo, she ran RevOps, Enablement, and Data teams, drove a post-merger integration, and launched a new Payroll Business Unit from scratch. She's been an operator, a builder, and a manager of managers.
- What does she bring to the team? Marie has built exactly the kind of cross-functional operations infrastructure this role will strengthen. She'll give you the strategic context and the autonomy to own your projects — while staying close on the decisions that matter.
➡️ Hiring process
- Intro call with TA (30 min): alignment on your experience and motivation, plus role/Qonto Q&A.
- Hiring manager interview (60 min): deep dive on project delivery and stakeholder management with Marie.
- Case study (take-home + review): a real-life ops project scenario to assess structuring, prioritisation, governance, and impact measurement (followed by a debrief).
- Final leadership discussion (45 min): wrap-up on scope/fit and mutual expectations.
