Strategy and Operations Analyst - Provider Operations

The Role

The Operations Analytics & Insights Analyst supports the Provider Operations team by turning data into action. This role is responsible for analyzing operational performance, establishing metrics, identifying process improvement opportunities, and partner with RevOps in building the reporting infrastructure that helps our team move fast and make confident decisions.

You will serve as the analytical engine for Provider Operations — owning dashboards, leading root cause analysis, supporting strategic initiatives with data, and contributing to a Voice of the Field insights program that drives continuous improvement across the organization. You will also provide real-time analytical support for PAM task coverage and contribute to SOP generation and maintenance as needed.

The ideal candidate is intellectually curious, detail-oriented, and comfortable moving quickly between tactical data pulls and longer-horizon analytical projects. You know how to find the story in the data and communicate it clearly to both operational and leadership audiences.

Responsibilities

Operational Monitoring & Real-Time Support

• Serve as a real-time operational resource for the PAM team — monitoring call coverage, tracking task allocation, and recommending adjustments to keep the team operating efficiently
• Pull ad hoc data to answer operational questions quickly and accurately, enabling the team to make fast, informed decisions
• Monitor key operational metrics and flag emerging trends, bottlenecks, or anomalies before they become problems
• Scope and document data and reporting requirements in partnership with the RevOps and data teams, ensuring the right information is accessible to Provider Operations

Insights & Process Improvement

• Identify patterns and opportunities in operational data through root cause analysis and trend identification
• Contribute to a Voice of the Field and continuous improvement program that surfaces operational insights across the organization
• Translate data findings into clear, actionable recommendations — communicating what the data means, not just what it shows
• Partner cross-functionally to build a shared analytical understanding of where the biggest improvement opportunities exist

Strategic & Operational Support

• Support strategic projects with data scoping, analysis, and measurement input as needed
• Assist with SOP development and maintenance, ensuring documentation is grounded in how operations actually run
• Collaborate with the broader Operations team to embed data-informed thinking into day-to-day decisions and workflows

Must-Have Qualifications

• 4–6 years of experience in operations, business operations, or a data-adjacent role with a strong analytical component
• Proficiency in SQL - comfortable pulling and manipulating data independently without relying on a dedicated data team
• Strong analytical thinking - able to diagnose root causes, identify patterns, and connect data to operational reality
• Clear, concise communicator - able to translate data findings into plain language recommendations for operational and leadership audiences
• Highly organized and able to manage competing priorities in a fast-paced environment
• Comfortable working with incomplete or imperfect data and making reasonable inferences

Preferred

• Experience with Salesforce data structures and reporting
• Familiarity with continuous improvement or Voice of the Field methodologies
• Experience in a high-growth, fast-paced operations environment
• Exposure to SOP development or process documentation