Strategy & Operations Manager

The Role

We building the foundational Strategy team, playing a crucial role as we scale the business in 2026. Reporting to the COO, this person will take on a wide range of responsibilities to support many different areas of Kota.

Success in this role would lead to this person becoming a trusted problem solver in the company with broad knowledge of the business and its operations. Desired outcomes would see the continued development of a world-class customer experience and co-ordination of key elements of our geographic expansion.

This individual should be a generalist and an excellent problem solver, enjoying the ambiguity that is inherent in startup life. The role represents an opportunity to build, supported by experienced founders and a stellar executive team, leading to senior leadership exposure and accelerated learning.

What We're Looking For

• Drive strategic projects. Identify and lead business-critical projects that will

accelerate business growth and improve efficiency, particularly in areas such as customer experience and expansion

• Lead day-to-day initiatives to uplift the performance of our functional teams, taking ownership for element of our BAU setup
• Own competitive intelligence. Build our market understanding and contribute to the development of industry-leading solutions that solve pain points experienced by customers.
• Establish data foundations. Contribute to a data-centric culture by owning projects that drive our information capabilities, enabling everyone to take a data-driven approach to problem-solving.
• Prepare cross-functional updates. Draft and update materials informing stakeholders about project progress, risks, and opportunities.
• Handle ad-hoc requests relating to all functional areas of the business, including deep dives or issue analysis and resolution

What We're Looking For

• 5+ years of experience in fast-growing startups or top-tier consulting firms or equivalent
• Outstanding analytical skills across tools, with SQL experience preferred
• Ability to switch contexts. We are looking for a generalist who can quickly learn and operate across various, complex topics at any one time
• Bias for action. You prefer to drive things to completion and achieve results
• Customer-first mindset. Our customers are at the heart of what we do and everything we build contributes to industry-leading outcomes for them
• Clear communication. Excellent written and verbal skills. You can communicate ideas clearly and engage stakeholders at all levels
• Comfort with ambiguity. You thrive when there's no playbook. You'd rather build the thing than inherit the thing.