Original listing text, shown exactly as published by the company.
About the Role
We are seeking a Operations Program Manager (OPM) to serve as the single-threaded operational leader for new hardware introductions (NPI) and production ramps across OpenAI’s AI infrastructure systems.
This role combines hands-on execution with strategic ownership. You will be responsible for defining the operating model, aligning cross-functional stakeholders, setting the critical path, making informed tradeoffs, escalating decisively, and ensuring hardware programs deliver on schedule, quality, cost, and scalability.
Success in this role requires comfort operating in ambiguity, influencing without authority, and driving alignment across internal teams and external partners—while keeping eyes firmly on long-term system scalability and repeatability.
In this role, you will
Strategic & Leadership Ownership
- Act as the single-threaded owner for operational readiness across NPI and ramp, accountable for outcomes from early bring-up through sustained production
- Translate OpenAI’s infrastructure strategy and engineering objectives into clear operating plans, execution priorities, and decision frameworks
- Drive alignment across Engineering, Operations, Strategic Sourcing, Finance, Capacity Planning, and Executive stakeholders by framing tradeoffs, risks, and recommendations
- Proactively identify inflection points where decisions or investments are required to protect long-term scale, reliability, or cost targets
- Influence operational strategy with manufacturing partners by setting expectations on execution rigor, accountability, and continuous improvement
Program Execution & Operational Excellence
- Drive overall NPI build readiness, including material accountability, manufacturing and test readiness, product data availability, factory infrastructure, and qualification plans
- Lead transition activities from NPI to mass production, partnering closely with Sustaining Operations teams to ensure seamless ownership transfer
- Translate engineering requirements into actionable, factory-ready plans with tier-1 manufacturing and integration partners
- Lead cross-functional build and debug cadences; ensure issues are clearly owned, aggressively driven, and formally closed with root cause and prevention
- Drive factory and deployment ramp readiness, including throughput, site readiness, yield targets, quality controls, and reliability gates
- Own end-to-end risk management—identification, mitigation planning, escalation, and executive-level communication
- Surface systemic bottlenecks, inefficiencies, or failure modes; propose and implement durable solutions across process, tooling, and organizational interfaces
- Build, formalize, and scale repeatable operating mechanisms that enable predictable, high-velocity hardware development
Systems, Process & Partner Leadership
- Define requirements for operational systems (e.g., PLM enablement), and partner with internal teams to implement, test, and operationalize them
- Establish clear scopes, roles, and responsibilities across internal teams and external partners to ensure clean execution boundaries
- Build strong, trust-based relationships with contract manufacturers, OEMs, and integrators—driving accountability, performance, and transparency
- Support onsite factory builds and field deployments as needed (domestic and international travel)
You Might Thrive in this role if
- 8+ years of experience in Operations, Engineering, Program Management, or equivalent, within hardware development, manufacturing, or supply chain domains (compute, networking, datacenter, or similarly complex systems)
- Proven track record leading complex hardware NPI programs end-to-end, from early bring-up through production ramp
- Strong understanding of manufacturing and supply chain fundamentals, including BOM management, ECO/MCO processes, build readiness, factory test, quality controls, and material planning
- Demonstrated ability to lead cross-functional teams, influence senior stakeholders, and drive decisions in ambiguous, time-compressed environments
- Exceptional written and verbal communication skills, with the ability to distill complex issues for executive and external audiences
Preferred
- Experience operating in hyperscale datacenter or large-scale infrastructure environments
- Familiarity with supplier engagement models, build cost drivers, and NPI scaling tradeoffs
- Technical background in server, rack, and/or network hardware
- Experience designing or improving operational processes, dashboards, governance forums, or execution metrics
- Experience supporting PLM processes and familiarity with ERP systems
