Support Agent - BR/LATAM

Now, let’s discuss this role and what you will do to help achieve Fever’s mission

We're Hiring: Support Agent – SSI BR/LATAM (Remote, Full-Time | Based in Spain)

📍 Remote from Spain | Flexible 8-hour shift + 1-hour break (5 days/week)

We’re looking for a proactive and detail-oriented Support Agent/ Administrative & Operations Assistant to join our SSI team—working behind the scenes to bring magical experiences to life across the BR/LATAM region, while being based in Spain.

The ideal candidate is highly organized, hands-on, comfortable taking ownership of tasks, and able to work autonomously in a fast-paced, international environment.

💡 What You'll Do

You’ll play a key role in supporting our internal teams, ensuring that processes run smoothly and details are always on point. You’ll manage a variety of administrative and operational tasks:

🤝 Internal & Cross-Team Support

• Keep internal tools (Jira, Slack, Airtable) updated and organized
• Coordinate with Producers and Project Managers on day-to-day needs
• Assist in maintaining visibility across tasks, deadlines and project progress

🧩 Operational & Administrative Support

• Assist with event setup and launch: creating and validating experiences in internal tools
• Perform back office updates and ensure information is accurate and consistent
• Support invoicing processes and coordinate with the Finance team
• Proactively help with venue research and initial outreach
• Contribute to budget tracking and cost allocation
• Prepare and manage contracts

You'll work closely with our team spread across LATAM, and remotely, contributing to the smooth operation of some of Fever’s most beloved scalable experiences.

✅ What You Bring

• You live in Spain and are legally eligible to work here
• You speak Spanish, Portuguese & English fluently.
• Experience in structured operations, support or admin roles
• Strong attention to detail, process orientation and follow-through
• Comfort with tools like Jira, Airtable, Slack, Google Workspace (or quick to learn)
• A team-first mindset, clear communicator and proactive problem-solver
• Ability to juggle tasks and priorities in a fast-paced environment
• Bonus: Familiarity with events, production or the music industry 🎶