Original listing text, shown exactly as published by the company.
Core Responsibilities of a Lead Backend Developer
- Act as first point of contact for IT support requests
- Log, manage, and resolve tickets using JIRA
- Troubleshoot hardware, software, and basic network issues
- Support deployment, setup, and configuration of IT equipment
- Manage asset inventory, tracking, recovery, and disposal
- Handle IT onboarding and offboarding
- Coordinate with vendors for procurement, repairs, and warranty claims
- Work with HR and Finance on onboarding and asset processes
- Maintain IT documentation and follow ITSM processes
- Support automation and AI-driven improvements
What We’re Looking for
Must Have
- Bachelor’s degree in Computer Science, IT, or related field
- 2–3 years of experience in IT Service Desk / L1 Support
- Experience with ticketing tools (JIRA preferred)
- Basic understanding of ITSM / ITIL practices (nice to have)
- Familiarity with IT asset lifecycle management
Tools & Technologies
- Microsoft Office 365
- JIRA Service Management (IT Helpdesk / Ticketing System)
Skills & Competencies
- Strong troubleshooting and problem-solving skills
- Good communication skills – English proficiency is required (verbal and written)
- Customer-focused with a service-oriented mindset
- Ability to manage multiple tickets and priorities
- Detail-oriented and organized
- Able to work independently and as part of a team
Key Performance Metrics (KPIs)
- Adherence to SLA response times (based on ticket priority)
- Adherence to SLA resolution timelines
- Timely escalation of unresolved issues within defined timelines
- Accurate ticket logging, categorization, and updates in JIRA
- Effective first-line troubleshooting and resolution
- Compliance with ticket lifecycle (New, In Progress, On Hold, Resolved)
- Ability to prioritize incidents based on impact and urgency
Physical & Work Requirements
- Ability to handle and move IT equipment when needed
- Willing to work on-site in Bengaluru
- Comfortable working in a fast-paced environment
Nice to Have
- Relevant IT certifications
- Exposure to automation or scripting
- Interest in AI-driven IT support
Missing one or two of these qualifications? We still want to hear from you! If you bring a positive mindset, we'll provide an environment where you feel valued and empowered to learn and grow.
We offer
- Stable employment. On the market since 2008, 1500+ talents currently on board in 7 global sites.
- “Office as an option” model. You can choose to work remotely or in the office, depending on your location.
- Flexibility regarding working hours and your preferred form of contract.
- Comprehensive online onboarding program with a “Buddy” from day 1.
- Cooperation with top-tier engineers and experts.
- Unlimited access to the Udemy learning platform from day 1.
- Certificate training programs. Lingarians earn 500+ technology certificates yearly.
- Upskilling support. Capability development programs, Competency Centers, knowledge sharing sessions, community webinars, 110+ training opportunities yearly.
- Internal Gallup Certified Strengths Coach to support your growth.
- Grow as we grow as a company. 76% of our managers are internal promotions.
- A diverse, inclusive, and values-driven community.
- Autonomy to choose the way you work. We trust your ideas.
- Create our community together. Refer your friends to receive bonus
es.
- Activities to support your well-being and health.
- Plenty of opportunities to donate to charities and support the environment.
- Modern office equipment. Purchased for you or available to borrow, depending on your location.
