A remote role at Ashby. Experience in Workforce Management, capacity planning, or operational planning in a Support, CX, or technical services environment.
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As the Workforce Management Lead, you’ll build Ashby’s WFM function from the ground up. You’ll own forecasting, capacity modeling, and schedule design across a global Support organization, ensuring we can meet SLAs while remaining flexible enough to experiment with new channels, offerings, and ways of working.
You’ll partner closely with Support Leadership and Support Operations to translate business goals into practical staffing plans. You’ll balance data rigor with human judgment while recognizing that our team’s expertise is a feature, not a constraint, and that great workforce planning enables impact beyond ticket queues.
Since this is a brand-new function, you’ll have significant influence over how WFM operates at Ashby, setting the foundation for a scalable, adaptable, and people-centric approach.
Forecasting & Capacity Planning
Scheduling & Coverage Strategy
Strategic Enablement (Not Just Adherence)
Data, Insights & Decision Support
Continuously refine assumptions and models as customer behavior and support delivery evolve.
Cross-Functional Partnership
Workforce Management Expertise
Systems & Analytical Thinking
Experience working with Support metrics and SLAs in a nuanced, non-mechanical way.
Collaborative & People-Centered
Ashby
YC W19Other
66 open roles on Sydicom
At Ashby, we're improving the productivity of working professionals with intelligent and powerful software. We put a lot of effort into designing products that are approachable to beginners but mastered & extended by power users. In many ways, spreadsheets set the bar here. Our first products provide talent teams with clever automation, powerful analytics tools, and customizable workflows packaged in great UX. We have many paying customers who love us and use us every day like Opendoor, Airtable, Duolingo, and Notion. Notion's Head of Talent said Ashby is "probably the tool we are in the most and rely on the most, as a recruiting team." Our culture is motivated by Abhik's (my co-founder and Head of Engineering) and my belief that a small talented team, given the right environment, can build a great product and service fast (and work regular hours!). We hire exceptional, kind, thoughtful people and provide an environment where we can be happy, feel challenged, and do our best work. We are well funded and backed by great investors, including Y Combinator, Elad Gil, and Lachy Groom. We'll share more once we meet!
Source: Y Combinator