A hybrid role at Spotify.
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Original listing text, shown exactly as published by the company.
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Lead, manage, and develop a team of Financial Systems Analysts, fostering a high-performance culture focused on service excellence, quality, impact, and growth.
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Own the operational health of Spotify's financial and legal SaaS suite, including NetSuite, Coupa, Concur, Blackline, and Graphite Connect, ensuring consistent, reliable support for our stakeholders.
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Manage and continuously improve the team's operations and impact — overseeing Jira queue management, triage frameworks, SLA performance, and escalation pathways.
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Define and track team KPIs and operational metrics, using data to drive resourcing decisions, prioritisation, and ongoing process improvements.
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Partner with Finance, Procurement, Accounting, Audit, Legal, and Engineering stakeholders to understand evolving system and regulatory requirements and translate them into operational plans.
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Drive a culture of continuous improvement — identifying opportunities for process optimisation, automation, and self-service to scale our systems as Spotify grows. Including leveraging opportunities to automate processes using the latest automation / AI tooling. And manage using an impact-first approach to sharpen the team’s focus and connect the team's work to work that aligns with company priorities, valuing outcomes over activity.
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You have 6+ years of experience in financial systems administration or operations, with deep expertise across ERP and financial SaaS platforms — direct experience with NetSuite, Coupa, Concur, or Blackline strongly preferred.
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You have 2+ years of experience managing a team, with a demonstrated ability to hire, develop, and retain analysts across different levels of seniority.
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You are a natural coach and mentor — you take genuine pride in growing the people around you and creating the conditions for your team to do their best work.
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You have a strong operational mindset: you are comfortable owning a queue-driven support environment, setting standards for quality and throughput, and improving the systems and processes your team relies on.
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You have strong functional knowledge of financial processes including Procure-to-Pay (PTP), Record-to-Report (RTR), and Order-to-Cash (OTC) in a multi-subsidiary, multi-currency enterprise environment.
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You have working knowledge of SOX frameworks and IT General Controls, particularly as they relate to ERP and SaaS system change management.
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You have demonstrated the ability to build and maintain effective cross-functional relationships with both technical partners and senior business stakeholders.
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You are comfortable with ambiguity and can translate high-level goals into practical team priorities and delivery plans.
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You communicate with clarity and transparency — your team, stakeholders, and peers always know where things stand.
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You have experience working with Agile methodologies and are comfortable using tools such as Jira for operational tracking.
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Where You'll Be
Spotify
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Open Source Software developed at Spotify
Source: company website
