Tax Administration Manager

Responsibilities

• Lead, support and coach tax administrator team
• Standardize administrative operations to ensure consistency across Tax practice
• Provide day-to-day guidance on workflow, deadlines, prioritization, and partner support expectations
• Troubleshoot, address and resolve escalated issues
• Monitor administrative capacity, coverage, and workload trends; proactively identify gaps and implement coverage solutions
• Onboard administrative new hires in coordination with HR, Tax Operations, and local leadership,
• Build and deliver ongoing training sessions and refreshers
• Work with Tax partners and leaders to align administrative support
• Prepare performance review documentation and feedback summaries alongside partners and leaders
• Mentor tax administrators to work together on goals, development plans, and performance improvement needs.
• Integrate administrators from newly merged offices, including onboarding into firm systems and workflows, data transition support, and assessment of training/readiness gaps.
• Travel to firm offices as needed to support onboarding, training, integration, and operational alignment
• Drive process improvement by identifying inefficiencies and opportunities to enhance administrative workflows
• Document best practices, procedures, and scalable processes.
• Collaborate with Tax Operations leadership on centralized support models, standardization initiatives, and firmwide operational excellence efforts.

Qualifications

• Extensive experience in tax administration or professional services operation
• Strong understanding of tax workflows, deadlines, and administrative support models
• Proven ability to lead, coach, and support teams across multiple locations
• Excellent written and verbal communication skills; able to produce concise, essential updates for broad audiences
• Comfortable navigating change, growth, and complex organizational structures
• Strong process design, continuous improvement, and automation mindset.
• Comfort partnering cross-functionally (operations, technology, and practice leadership) to deliver outcomes.
• Ability to multitask and prioritize tasks effectively…