Original listing text, shown exactly as published by the company.
🚀 Key Responsibilities
As a Team Coordinator, you’ll be a trusted guide and mentor to a group of consultants, helping them unlock their potential and navigate their career paths. You’ll combine your technical expertise with people leadership to create a thriving, motivated, and high-performing team.
👥 People Leadership & Development
- Mentorship & Coaching: Lead regular 1-on-1 sessions to support growth, solve challenges, and inspire progress.
- Career Development: Co-create personalized development plans and help team members reach their next milestones.
- Promotion Advocacy: Identify and champion talent ready for the next step.
- Performance Feedback: Summarize and deliver meaningful feedback that drives improvement and confidence.
- Culture Champion: Embody and promote our core values through your actions, fostering a positive and inclusive team culture.
- Engagement Driver: Spark motivation and build strong team spirit through authentic leadership and support.
🔄 Change & Transformation Leadership
- Be a change advocate, helping the team embrace transformation initiatives and AI-powered solutions.
- Cascade key organizational updates and ensure alignment across the team.
🧩 Project & Technical Support
- Be the go-to person for technical guidance and problem-solving in complex project scenarios.
- Provide hands-on support for specific use cases and help align processes for smoother delivery.
- Negotiate Service Level Agreements and ensuring that these are met.
- Make sure that all IT Service Management processes, Operational Level Agreements and Underpinning Contracts are appropriate for the agreed service level targets.
- Closely monitor and reports on service levels.
- Handle major escalations globally as single point of contact and subject matter expert for respective business applications and provides technical and management updates to stakeholders.
- Analyze and review performance results against OLAs/ SLAs criteria and KPIs defined to measure quality of service
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🎯 Requirements
- Good understanding of the Customer's business and how IT contributes to the delivery of service
- Has excellent communication and negotiation skills
- Strong knowledge and experience of contract/supplier manage
- Able to interact successfully with all levels of the Customer and IT Provider organization
- Has a good technical understanding and an ability to translate technical requirements and specifications into easily understood business concepts and vice versa
- Innovative in respect of service quality and ways in which it can be improved within the bounds of the organization’s limits (resource, budgetary, legal etc.)
- Problem-Solving Ability: You thrive in complex situations and bring clarity to challenges.
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💡 Why This Role Stands Out
This is a high-impact leadership role where you’ll shape careers, drive innovation, and be a key player in our transformation journey. You won’t just manage tasks—you’ll lead people, solve problems, and build the future.
