Team Lead, Accounts Receivable

Key Responsibilities

Performance Management

• Demonstrate unwavering commitment to consistently achieving and exceeding monthly key performance indicators (KPIs) and cash collection targets, as established by the Senior Manager, Accounts Receivable. This includes the meticulous preparation, in-depth analysis, and timely submission of all required supporting reports, ensuring data integrity and actionable insights for leadership review.
• Drive initiative-taking and innovative strategies for bad debt reduction by leveraging advanced data analytics for continuous process improvement. Actively monitor and address large at-risk accounts and ensure our escalation files are actioned in a timely manner. This also includes implementing targeted interventions to minimize financial exposure and optimize overall receivables performance. Maintain rigorous standards of accuracy, transparency, and accountability in all reporting and operational activities, ensuring full alignment with organizational objectives.

Cross-Functional Collaboration

• Drive efficient collaboration with internal partners to expedite the resolution of customer issues identified through direct engagement, fostering a culture of proactive problem-solving.

Process Improvement

• Design and implement innovative processes and solutions aimed at optimizing payment outcomes and reducing the organization’s exposure to bad debt. Develop and maintain comprehensive and technical knowledge of collection processes and systems and leverage it to create training resources, generate reports, identify issues, propose solutions and introduce process improvements.

Operational Efficiency

• Demonstrate a thorough and strategic understanding of both upstream and downstream business functions to proactively resolve cross-functional disputes and drive the creation of customer-focused solutions. Play a key role in the continuous improvement of collection processes, with a strong emphasis on reducing manual interventions and optimizing overall team productivity. Provide hands-on leadership and expertise during the implementation of new systems, ensuring seamless transitions and robust support for all stakeholders involved.
• Foster a culture of operational excellence by promoting best practices, knowledge sharing, and ongoing professional development within the team.

People Leadership

• Provide effective management and mentorship to a team of Escalations Enablement Specialists, ensuring high standards of performance and professional development. Monitor Team performance through recurring 1:1 connects, scheduled meetings, performance evaluation, reporting metrics and provide support to promote work-life balance, healthy member engagement and achievement of AR goals.

Required Skills & Qualifications

• At least five years of experience in accounts receivable or a related field, with a proven track record in issue resolution and customer engagement.
• Exceptional written and verbal communication skills, capable of engaging stakeholders across all organizational levels.
• High degree of accuracy and attention to detail in data analysis and reporting.
• Proven ability to work independently and prioritize multiple tasks in a challenging environment.
• Experience negotiating payment plans using critical thinking and effective questioning techniques.
• Proficiency in Microsoft Office Suite, especially Excel; familiarity with accounting software such as NetSuite, Billing Platform, and Salesforce is preferred
• Strong analytical skills with the ability to identify patterns, trends, and root causes of accounts receivable challenges.

Preferred Experience

• Five plus years of AR and collection experience along with leading a Team of direct reports.
• Bachelor's degree in accounting, Finance, or a related field, or equivalent practical experience.
• Knowledge of healthcare billing and reimbursement processes is a plus.
• Proven adaptability and enthusiasm for continuous learning, with a commitment to leveraging emerging AI-driven solutions to enhance team effectiveness.
• Build cross-functional relationships and initiative to drive results.