Tech Ops Engineer II

Knowledge/Skill Requirements

• University degree in technology-related field required, or equivalent work experience
• Solid knowledge in Java software delivery or software development including multiple frameworks such as Hibernate, Spring MVC, Spring Security, SAML, OAuth, OIC
• Experience in API management tools, e.g., MuleSoft API Manager (preferably)
• Experience in APM
• Incident and Problem management, Major Incident Response experience preferable, Project Management, Business Process management
• 5 years of experience in a corporate SDLC function (developer, support, architect, etc.) in technology
• 3 years of experience with technical incident resolution or product defect resolution
• Strong written and verbal communication, with an ability to articulate issues simply, concisely, accurately and clearly for both technical working level teams and executives
• An ability to work efficiently, effectively and collaboratively
• Knowledge of ITIL 4 practices is a must
• Analytical mind capable of managing numerous information sources and providing meaningful data analysis reports to senior management
• Organized, structured, logical thinking and detail oriented analytic skills
• Multi-tasking – can manage several concurrent initiatives with pace and prioritise demands whilst maintaining composure
• Experience with tracking incidents and providing dashboard views of issues/tickets across time
• Respectable knowledge of Jira Service Desk, Confluence and Jira is required
• Strong attention to detail, keen problem-solving skills, with experience performing impact and root cause analyses, recommending solutions, and supporting resolution efforts
• Ability to approach problems logically and with good judgment to ensure the appropriate outcome
• Capacity to adapt to and manage change in a fast-paced, dynamic environment…