Technical Account Manager

In this role, you will

• Serve as the dedicated technical point of contact for a named portfolio of enterprise accounts, alongside their assigned CSM
• Conduct regular technical health reviews — assessing integration health, API usage, configuration gaps, platform adoption blockers, and integration best practices that drive enterprise customer stability
• Lead technical customer workshops and escalation discussions as the technical lead for assigned accounts
• Proactively identify technical risks before they become escalations; build remediation plans and see them through
• Guide customers through complex platform configurations, custom reporting setups, and integration architecture for CreatorIQ's NextGen platform

Platform enablement and adoption

• Translate customer business goals into technical requirements and platform configurations within CreatorIQ
• Own the technical success plan for each account — documenting integration specs, data flows, custom setups, and known risks
• Lead customers through complex technical transformations, platform changes, and operational scaling initiatives while ensuring continuity and customer confidence
• Partner with the Education team to identify knowledge gaps and feed them into training content and in-app guidance improvements

Cross-functional escalation and advocacy

• Serve as the internal technical advocate for your accounts — escalating product gaps, bugs, and configuration issues with well-structured context and business impact framing
• Coordinate technical work streams across Product Support, Engineering, Product, and Implementation to ensure enterprise issues are prioritized, communicated clearly, and driven through resolution
• Provide customers with structured technical updates, remediation plans, risk assessments, and realistic delivery expectations during escalations
• Contribute to the CS-Product escalation framework by surfacing recurring technical patterns across your portfolio and translating them into actionable product feedback
• Partner with Implementation during complex onboarding engagements that require advanced technical scoping or platform customization
• Work with Product Support to ensure Tier 2/3 issues in your accounts are resolved quickly and with full context preserved

Operational excellence

Maintain accurate documentation of each account's technical configuration, integration architecture, and open technical issues in Notion and Zendesk

Contribute to internal playbooks for common technical patterns, integration scenarios, and migration edge cases

Track and report on technical health signals across your portfolio — flagging accounts that are technically at-risk before churn signals surface in the CSM layer

Who you are and what you’ll need for this position

4–7 years in a Technical Account Manager, Solutions Engineer, Technical CSM, or Senior Support Engineer role within a SaaS company

Experience owning technical relationships with enterprise-tier accounts — not transactional; strategic, named accounts

Demonstrated ability to work across APIs, integrations, data pipeline concepts, and SaaS platform configuration without needing Engineering to hand-hold every step

Familiarity with influencer marketing, creator economy, or social media data platforms is a strong plus — but coachable domain knowledge is acceptable

Skills and attributes

Bilingual in technical and business: you can explain an API authentication failure to an engineer and a workflow misconfiguration to a CMO in the same day

Strong project management instincts — you track open items, set realistic timelines, and close loops without being asked twice

You write well and document thoroughly — your Notion pages, Zendesk notes, and escalation briefs are clear enough that a CSM can act on them without a Slack follow-up

Calm under escalation pressure; you de-escalate with data and a plan, not reassurances

Comfortable working autonomously in a remote environment while staying tightly coordinated with CSMs, Product Support, and Engineering

Curious about AI, automation, and how technical tooling can make customer teams more efficient

Confidence can sometimes hold us back from applying for a job. But we'll let you in on a secret: there's no such thing as a 'perfect' candidate. Have 50% of the criteria? Excited about this opportunity? Passionate about what we do at CreatorIQ? Please apply! CreatorIQ is a place where everyone can grow.

What you will get from us

People: work with talented, collaborative, and friendly people who love what they do.

Guidance: utilize our learning platform to fully get the training and tools you’ll need to become successful here from your first day with us.

Surprise meal stipends: work from home can’t stop the enjoyment of someone else making a meal for you!

Work/life harmony: 15 days vacation, floating and set holidays, wellness allowance, and paid parental leave.

Whole Health Package: medical, dental, vision, life, disability insurance, and more.

Savings: a 401k (USA) plan to help you plan ahead.

Work from home stipend: to assist you in setting up a home office that works for you (or buy a new dog leash - your choice!).