A remote role at Megaport.
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We are seeking an experienced and customer-obsessed Technical Account Manager (TAM) to join our global team. In this role, you will act as a strategic technical advisor to a set of key enterprise customers and partners, ensuring their success with Megaport's services. This is a post-sales overlay role, focused on customer support and enablement, technical relationship management, and long-term value delivery.As part of the Premium Support business function, you'll manage and support customers who have adopted our premium tier service offering. You'll be the primary point of contact for these customers, providing a high-touch experience that includes:
This role also has a significant focus on enabling System Integrators (SIs) and Value-Added Resellers (VARs). You'll collaborate closely with network and cybersecurity integrators and ecosystem vendors to drive adoption of Megaport's platform and services through third-party channels.
Premium Support
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Serve as the primary technical advocate for a select group of strategic enterprise customers under the Premium Support offering.
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Guide customers through complex deployments, performance optimisation, and ongoing architectural evolution.
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Deliver regular technical health checks, roadmap sessions, and executive business reviews.
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Act as a liaison between the customer and internal Megaport teams (product, support, sales, and engineering).
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Monitor account health and usage to identify growth and retention opportunities.
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Contribute to the evolution of the Premium Support offering and TAM delivery model globally.
Partner Enablement (SIs & VARs)
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Identify and engage with high-potential network and cybersecurity System Integrators, Value-Added Resellers, and aligned MSPs within your region.
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Develop enablement plans for partner sales, pre-sales, and solution architects to position Megaport solutions effectively.
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Serve as a trusted advisor in guiding network design, integration strategies, and multicloud architecture best practices.
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Create and deliver partner-facing technical content, playbooks, and workshops to demonstrate Megaport’s value proposition.
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Collaborate with SIs and VARs to support co-selling opportunities.
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Keep partners up to date with the latest Megaport service offerings and solution capabilities.
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Establish and track key performance indicators (KPIs) to measure the success of the partner engagement initiatives.
Megaport
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Megaport is a leading global provider of Network as a Service (NaaS) solutions. Its software-defined network platform offers on-demand, private interconnection to cloud providers, data centers, and IT services, simplifying direct cloud access for businesses worldwide.
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