Technical Account Manager

About the Role

As a Technical Account Manager, you’ll serve as a dedicated, strategic technical advisor for Omni’s largest and most complex enterprise customers, partnering closely with Professional Services, Product, and Support teams.

Your mission is to help top accounts achieve faster time-to-value, reduce inbound escalations, ensure long term success, and contribute reusable technical assets that scale with Omni’s growth. You do this by partnering with Sales and Professional Services to design a scalable implementation plan, knowing and documenting the core use cases and nuances of your customers tech stack, and consistently working to ensure that all future technical recommendations are scalable as Omni platforms continue to evolve.

TAMs blend technical expertise with customer-facing skills. You’ll help enterprises embed Omni into their workflows, optimize performance, and expand their use of our BI platforms. Your work will directly influence adoption, retention, and expansion at scale.

You Will

• Act as the primary technical advisor for our top enterprise customers.
• Partner with Professional Services, Product, and Support teams to ensure customers achieve faster time-to-value and sustainable adoption.
• Guide customers on best practices for architecture, integrations, embedding, and data modeling.
• Proactively identify technical risks and create mitigation plans to reduce inbound escalations.
• Lead technical enablement workshops, health checks, and design reviews for customers, and internally to increase the subject matter expertise on the team.
• Help customers optimize query performance, dashboard usability, and user adoption.
• Serve as the technical voice of the customer internally, influencing product roadmaps and support processes.
• Build and maintain reusable implementation assets (templates, playbooks, technical documentation) that scale across Omni’s customer base.
• Partner with Sales and Customer Success Managers to surface cross-sell and upsell opportunities through technical insight.
• Provide technical validation in expansion and renewal cycles.
• Influence Net Dollar Retention (NDR) by demonstrating the scalable value of Omni.

About You

• 5+ years in a technical customer-facing role (Customer Success Engineer, Technical Account Manager, Solutions Architect, or Data Consultant).
• Deep knowledge of data & analytics technologies: SQL, semantic layers, data warehouses (Snowflake, BigQuery, Redshift), BI platforms, APIs, embedding strategies.
• Strong architectural thinking: able to map complex data ecosystems to Omni’s platform.
• Excellent communicator—comfortable engaging both C-level execs and data engineers.
• Consultative and proactive, with the ability to span multiple enterprise accounts.
• Strong problem-solving and attention to detail.

Nice to Have

• Experience driving adoption and expansion in a SaaS analytics/BI environment.
• Familiarity with customer success frameworks and metrics (GRR, NDR, adoption KPIs).
• Track record of influencing enterprise technology strategy.
• Comfortable working with global teams and customers across time zones.