Original listing text, shown exactly as published by the company.
About the Role
As a Technical Account Manager (TAM) on the Spend side of Perk, you will serve as the strategic technical backbone for our high-value enterprise customers.
The TAM is responsible for understanding the unique needs and objectives of
each customer, providing expert guidance on program setup and maintenance and assisting with configuration improvements. This role requires deep technical acumen, exceptional executive communication skills and a commitment to delivering outstanding customer service.
What You’ll Do
- Establish and maintain strong, long-lasting relationships with assigned customers. Act as their primary point of contact, ensuring customers have a dedicated resource for all their technical needs.
- Develop and maintain an in-depth understanding of the Perk platform including architecture, configuration options, integrations and product roadmap.
- Guide customers through program setup, configuration and optimisation - helping them adapt the platform with precision and speed to meet their business objectives
- Where significant program changes are required, scope the work accurately and coordinate with Professional Services or implementation partners, retaining technical oversight throughout.
- Act as an escalation point for complex technical problems, ensuring that customers' concerns are addressed promptly and effectively.
- Provide Account Managers with the technical context needed for renewal and expansion conversations (e.g. adoption data, open technical risks configuration complexity)
- Systematically feed customer product feedback back to Product and Engineering, turning field experience into product input.
- Stay updated on industry trends and best practices to offer proactive recommendations to customers.
What We’re Looking For
Must-Haves
- 3–5+ years in a technical account management, solutions engineering, or implementation role at a B2B SaaS company
- Proven track record of successfully managing customer relationships and delivering technical solutions.
- Strong technical aptitude with the ability to quickly grasp complex technical concepts
- Commercial awareness: you understand how technical health connects to retention and renewal outcomes, even if commercial ownership sits with an Account Manager.
- Problem-solving skills and the ability to think critically under pressure.
- Project management skills to handle multiple accounts and tasks simultaneously in a fast-paced scale-up environment.
- Fluent in German and English — written and verbal, from technical admin to C-suite.
Strong Advantage
- Bachelor's degree in a relevant technical field (e.g., Computer Science, Information Technology, Engineering) or equivalent experience.
- Familiarity with REST APIs, webhooks and SCIM provisioning and ability to explain those concepts to Perk’s largest customers.
- Background in Spend management, AP automation, ERP systems (SAP, NetSuite, Workday) or Finance operations.
- Experience in a scale-up or post-acquisition environment where processes and roles are still being defined.
- Additional European language (French, Spanish, Dutch) is a plus
