Technical Account Manager (Philippines)

Key Responsibilities

Customer Engagement

• Act as the primary owner for assigned customers — accountable for onboarding, adoption, value realization, renewal, and expansion.
• Build trusted relationships with customer executives and decision-makers, ensuring alignment at both technical and business levels.
• Manage regular cadence: weekly cadence, Exec summaries - customer & internal, adoption strategy and plan, and executive business reviews (EBRs).
• Partner with AEs and SEs on renewals, upsells, and cross-sells.
• Advocate internally for customer priorities and represent their voice in roadmap discussions.
• Develop and maintain detailed account success plans in partnership with the account team.
• Work with customers on business value realization exercise and case studies, in partnership with the Oscilar customer marketing and account teams.

Technical

• Lead customer onboarding and implementation projects, ensuring fast time-to-value.
• Deliver product demos and walkthroughs.
• Build workflows, reports, and dashboards to support customer adoption.
• Handle non-complex technical tasks directly:
• API integrations
• SQL queries and debugging
• Python scripting
• Collaborate with Solutions Architects for complex technical implementations.
• Serve as a technical liaison between customers, Engineering, and Product teams.

What You’ll Bring

Required Skills & Qualifications

• 7–10 years of experience in Technical Account Management, Customer Success, or Solutions Engineering roles in SaaS or fintech.
• Proven track record of working directly with enterprise customers and executives, including managing escalations and business reviews.
• Technical proficiency in:
• API integrations
• SQL
• Python
• Familiarity with cloud technologies and public cloud services (AWS, GCP, Azure)
• Excellent communication skills in Tagalog and English — able to present confidently to both executives and technical stakeholders.
• Highly organized and metrics-driven: comfortable managing multiple accounts and priorities.
• Strong customer empathy, ownership, and ability to influence cross-functional teams.

Preferred Qualifications

• Experience in fraud management, risk decisioning, AML, or compliance domains.
• Familiarity with AI/ML SaaS products.
• Track record of driving customer onboarding and adoption, renewals, and expansion in enterprise accounts.
• Prior experience in a fast-paced, fast growing startup environment.